Dean MARIČIĆ

• Provided technical support to end-users for hardware and software issues.
• Assisted in troubleshooting network connectivity problems across various devices.
• Documented IT processes and created user guides for common support tasks.
• Coordinated software installations and updates for employee workstations.
• Monitored system performance and reported issues to senior IT staff.
• Trained employees on new software applications and tools effectively.
• Collaborated with team members to resolve complex IT support requests efficiently.
• Maintained inventory of IT equipment and managed asset tracking systems effectively.
  • First full-time permanent IT hire, responsible for establishing and managing the entire IT infrastructure of the hospital.
  • Independently set up two server rooms (main and backup) in coordination with remote colleagues from Ireland.
  • Rack assembly and cabling of network and server equipment, interconnecting and configuring devices.
  • Procurement of IT equipment of significant value, including price negotiation and contract management with partners.
  • Deployment and imaging of hardware for all hospital departments (PCs, laptops, scanners, printers, Cisco phones, TVs, access points, medical devices).
  • Setup and administration of clinical and business applications (IN2, Aria, Eclipse, Syngo via).
  • Negotiated and managed mobile tariffs and IT-related contracts.
  • CCTV system installation and monitoring.
  • Oversight of BMS (Building Management System): UPS maintenance, generator status, facility infrastructure monitoring.
  • Successfully built the entire IT infrastructure from the ground up, ensuring full operational readiness of the hospital’s systems.

2021 – 2024
• Maintenance of mobile m-banking applications (ZABA, CROBA, OTP, Bulbank, Unicredit, Intesa Sanpaolo).
• Reviewing problem reports, analyzing logs, managing licenses.
• Writing reports for banks and company management.
• Daily use of JIRA, Confluence, and live banking systems.
• Creation of triage instructions and operational guidelines.

• Provided technical support to clients using Asseco software solutions.
• Assisted in troubleshooting and resolving software-related issues for users.
• Documented user inquiries and system problems in the ticketing system.
• Coordinated with development teams to address and resolve client concerns.

B. Braun Adria d.o.o. – IT Generalist
2020 – 2021
• Maintenance of hardware, software, VPN setup, printer installation.
• Active Directory administration (user rights, approvals).
• Super User in Microsoft Navision tool.
• Bridging global and local IT systems.

• Managed daily administrative tasks to support operational efficiency and workflow.
• Coordinated training sessions to enhance team skills and knowledge retention.
• Assisted in implementing quality control measures to ensure compliance with standards.

Atlas d.d. – Head of IT Support / IT Specialist
• Procurement, installation, and configuration of ICT equipment.
• Maintenance of server and client ICT infrastructure.
• Ensured smooth daily operations of IT systems.

• Managed IT support for internal systems and networks at a leading tourist agency.
• Installed and configured software applications to enhance employee productivity.
• Provided technical assistance to staff for troubleshooting hardware issues.
• Conducted regular system backups to ensure data integrity and security.
• Developed training materials for staff on new technology implementations.

Combis d.o.o. – IT Technician
2007 – 2014
• Maintenance and troubleshooting of IT equipment.
• First-line support for users.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Completed day-to-day duties accurately and efficiently.

Zagrebačka banka d.d. – Assistant to the Head of Office
2005 – 2007
• Administrative and operational support.
• Planning and preparation of business activities.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.