Dean Callaghan

• I ensure the safe passage of trains.
• I ensure safe access and egress to the line for railway staff to carry out necessary works.
• I liaise with train drivers, regulators, inspectors, and duty managers regularly, managing all aspects of train movement, both routine and non-routine.
• I work with my team to ensure communication with all other departments is always accurate, brief and clear.

• Checked for ticket irregularities on board rail services and issued fixed payment notices when required.
• Attended court duties when necessary to explain fixed payment notices.
• Crowd control at major events.
• Assisted passengers with disabilities in accessing and egressing trains, and in some circumstances, stations as well.
• Worked with my team to always provide a high level of customer service at all times.

During my time in Nando's I managed 3 branches, the busiest being Nando's Blanchardstown with sales of €2.9million per annum.

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Trained team members in order to improve their performance both as a team and individually and maintain a high standard of customer service.
• Developed PDP's with individuals to help and encourage them to grow within the company
• Managed a diverse roster of 42, managing their holidays, availabilty and carrying out staff reviews.
• Managed par level and ordering
• Responsible for operational standards maintained in accordance with company operational audits.

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement to ensure highest standards of customer service was maintained.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Managed all cash handling duties including bank lodgments and wages, responsible for weekly average sales of €105k.
• Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
• Managed a diverse team of over 40, trained new employees, and implemented disciplinary procedures when necessary.

Assisted teachers with children aged 5 - 16 years old improve communication and develop skills such as;

• Social interaction
• Sensory play
• Behaviour management

• Managed bar staff, trained new emplyees, and implemented disciplinary procedures when necessary.
• Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
• Ordered and maintained adequate stock levels based off par levels.
• Conducted regular team meetings to discuss upcoming events, promotions and menu changes and to ensure continued high level customer service.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Daily cash handling managment including bank lodgements and wage payments.