Dawn Crawford
Bloomington
Summary
Experienced with leading and managing teams to achieve operational excellence. Utilizes strategic planning and effective communication to drive team performance. Track record of fostering collaborative environment and meeting organizational objectives.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Associate Team Manager/Customer Support
H&R Block
01.2022 - 02.2025
- Answer phones and greet clients in a personalized, friendly, and inviting manner
- Match clients with the best-suited tax professional for their needs
- Schedule clients how they would like to be scheduled
- Help to ensure all client’s needs have been met during service both in person, over the phone or virtually
- Maintain office cleanliness and organization of resources with team members
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Led employee relations through effective communication, coaching, training, and development.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
General Manager
Holiday Inn Express & Suites
07.2005 - 12.2024
- Company Overview: IHG Brand Experience with Holiday Inn, Holiday Inn Express & Suites
- Highly focused on the Sales and Marketing process at the hotel on a daily, weekly and monthly basis leading to high levels of revenue generation
- Trained in MAS accounting and Citrix/M3 systems
- Duties include Accounts receivable, HR, Payroll, and overseeing all day-to-day operations
- Recruit, hire, train, coach and motivate all the associates to deliver the highest levels of guest service
- Prepare reports including forecasting, labor control, revenue reports and Budgets
- Have a thorough knowledge of necessary cost controls and procedures to maximize monthly and annual profits
- IHG Brand Experience with Holiday Inn, Holiday Inn Express & Suites
Food & Beverage Director
Bloomington Country Club
07.2000 - 11.2004
- Hired and trained staff for restaurants, bar, banquets, beverage cart and pool snack shop
- Created new and innovative ways to increase food and beverage sales with members in the restaurant, bar and formal dining room
- Managed, booked and ordered all supplies for all banquets, meetings, member special events, and restaurant/bar
Education
General Studies -
Indiana University
Bloomington, IN01.1994
Associate Degree of Applied Science -
Vincennes University
Vincennes, IN01.1992
Skills
- Planning
- Directing
- Coordinating
- Active Listening
- Critical Thinking
- Management of Personnel Resources
- Time Management
- Monitoring/Assessing Performance
- Service Orientation
- Judgment & Decision Making
- Complex Problem Solving
- Instructing
- Systems Evaluation & Analysis
- Management of Financial & Material Resources
- Quality Control
- Extensive knowledge of the Opera Systems Hotel Software
- Public Speaking Skills
- Customer focus
- Leadership and team building
- Food and beverage operations
- Employee scheduling
- Operations management
- Labor management
- Hospitality management
- Staff training/development
- Inventory control
- Labor cost controls
- Purchasing
- Employee coaching and mentoring
- Expense control
- Safe food handling
- Decision-making
- Supply ordering and management
- Cost reductions
- Customer relationship management
- Problem-solving
- MS office
- Vendor sourcing
- Preventive Maintenance
- Budget management
- Cost control
- Human resources management
- Revenue forecasting
- Budget development
- Sales and marketing
Professional Development
- Served on the Visit Bloomington Board of Directors, 01/01/15, 12/01/24
- 15 years of IHG Development and Management Courses
- IHG General Manager Program
- IAHI/IHG General Manager Academy
Timeline
Associate Team Manager/Customer Support
H&R Block
01.2022 - 02.2025
General Manager
Holiday Inn Express & Suites
07.2005 - 12.2024
Food & Beverage Director
Bloomington Country Club
07.2000 - 11.2004
Associate Degree of Applied Science -
Vincennes University
General Studies -
Indiana University
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