DAVID YOUNG

• Created and presented monthly reports to management on sales performance.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Provided technical support for customers when needed, answering questions about product features and capabilities.
• Managed daily operations of sales department, including supervision of staff members.
• Implemented process changes to streamline sales and overall store performance.
• Analyzed customer data to identify trends, preferences, and opportunities for growth.
• Conducted regular meetings with staff members to review goals and objectives.
• Performed sales consultations and educated clients on products and services.
• Resolved customer complaints regarding sales and service.

• Helped customers find specific products, answered questions and offered product advice.
• Recommended merchandise to customers based on needs and preferences.
• Organized store by returning merchandise to proper areas and restocked displays.
• Greeted customers to determine wants or needs.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Bagged or packaged purchases and wrapped gifts.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Cleaned shelves, counters and tables to maintain organized store.

• Opened and closed the store.

• Line manager to nine staff.

• Trained and helped supervise staff to develop and maintain store revenue, customer service skills and product knowledge.

• Collaborated with upper management to determine key tasks and delegate to staff members.

• Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.

• Assisted in general housekeeping to maintain store image.

• Identified appropriate solutions to minimise issues and quickly solve problems.

• Counted and balanced tills.

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Mentored newly hired staff in upselling techniques to improve sales.

• Worked on various administrative tasks including replying to emails from head office, creating rosters and doing payroll approval.

• Engaged in one to one meetings with the staff to review their performance and deal with any issues or concerns.

• Completed the visual merchandising for the store.

• Provided personalised shopping advice to customers and asked open-ended questions to learn about customers' needs.

• Used the till to complete transactions.

• Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.

• Developed extensive product knowledge, growing revenue and building a helpful relationship with the customers.

• Assisted in general housekeeping to maintain store image.

• Captured customer information to maximise future client engagement opportunities.

• Facilitated and developed lasting relationships with clients to increase client retention.

• Incorporated product knowledge in sales process to maximise sales, units sold and the value of transactions.

• Measured the customer and provided advice on sizing.

• Prepared the clothing for the tailor, including pinning jacket', trousers, shirts and waistcoats.

• Completed the process of made to measure suits for a large number of clients.

• Sold clothing and suits from designer brands such as Hugo Boss, Ted Baker, DKNY, Barberis, Guabello, zegna, French Connection and the company's own brand Moss.

• Worked with the visual merchandising to maintain the store image and tailor it to the customer dynamics of the store.