David Young

• Administration of Azure Virtual Desktop, Intune, Azure Update Manager

• Implementation and administration of GPOs on Active Directory, Configuration of Sites and Domains across multiple forests.
• Architecture and Implementation of Microsoft Configuration Manager.
• Configuration of multi-site servers, Distribution Points, Administration Points. Creation of queries and Dynamic Device Collections. Creation and Deployment of Software Packages/ Applications/ Software Updates (WSUS) and Powershell scripts. Automate Desktop/Client OS deployment with PXE.

• Updating on premise and Azure test and production servers monthly with Microsoft updates

• Regularly updating various applications across RDS and Azure Virtual Desktop farms

• Administration of System Center Data Protection Manager 2016
• Configuration of protection groups. Deployment of Agents. Configuration of backup policies. AD integration to allow End User Recovery.
• Administration of Microsoft Office 365 - Office, SharePoint and Exchange. Managing users and configuring Exchange and SharePoint Online services. Handling requests, escalated incidents & designing solutions related to Office 365. Support and maintain Office 365 SharePoint environments
• Triaging Azure Sentinel Alerts. Assessing the severity of an incident and allocate appropriate resources

• VMWare Cluster Administration

• Experience with O365 Migration and ADFS setup.

• Administration of GPOs on Active Directory, Configuration of Sites, Domains, NTP Servers.
• Definition of policies and scopes on DNS and DHCP services.
• Architecture and Implementation of System Center Configuration Manager 2012 SP1.
• Configuration of multi-site servers, Distribution Points, Administration Points. Creation of queries and Dynamic Device Collections. Creation and Deployment of Software Packages/ Applications/ Software Updates (WSUS). Automate Desktop/Client OS deployment with PXE.
• Administration of System Center Data Protection Manager 2012 SP1.
• Configuration of protection groups. Deployment of Agents. Configuration of backup policies. AD integration to allow End User Recovery.
• Administration of Microsoft Office 365 - Office, SharePoint and Exchange. Managing users and configuring Exchange and SharePoint Online services. ADFS setup. O365 Migration.Handling requests, escalated incidents & designing solutions related to Office 365. Support and maintain Office 365 SharePoint environments
• VMWare Cluster Administration
• Administration of Production Systems Backups. Configuration of policies

· Windows Server 08/12, Active Directory, Exchange, VMware and System Center System Administrator

· MCSA: Ability to perform the advanced configuring tasks required to deploy, manage and maintain a Windows Server 2012 infrastructure, such ascertificate services and federation services.

· Experience with Active Directory, Exchange and System Center migrations

· Experience with implementing GPO's on AD and configuration of test Domains.

· Powershell experience for bulk upload data to Active Directory/generating reports

· Understanding and configuration of policies and scopes on DNS/DHCP services.

· Configuring VLAN’s to segment different devices on the network

· Microsoft System Center Administrator responsible for creating applications/packages to deploy to end user clients, creating PXE images for OS deployment, deploy Endpoint protection and software updates. Experience of configuring System Center test env: Distribution Points, Creation and Deployment of Software Packages/Applications/Software Updates (WSUS)

· Microsoft Sharepoint Server 2010 Administrator responsible for granting access and building and configuring Infopath forms for users to complete and submit to Sharepoint libraries/email to helpdesk. Experience in building a Sharepoint2010 site from scratch, configuring sites and subsites including importing of data from an old Sharepoint site.

· Identify,develop and maintain IT operational procedures and lead projects designed to improve the company's IT server and desktop infrastructure.

· Configuring Windows OS manually/imaging software/PXE, encryption of laptops, transferring of data for PC migrations, configuring/troubleshooting network/local printers and printer queues, troubleshooting roaming profiles issues

· Creating Operating System Images with different environments for deployment to different departments depending on their requirements using imaging software.

· Exchange Server Administrator for creating/removing accounts, creating distribution lists, quota management, granting access to shared mailboxes, use of exchange management shell for importing pst’s

· Provide support to in house IT Infrastructure for Customer Service, Fulfilment, Purchasing and Finance teams

· Networking administration - Involved in networking and cabling all areas of the office to provide internet and telephone.

· Auditing/IT Documentation - Maintain and update inventory audit sheet, create IT documentation for the IT Helpdesk knowledge base/training documentation

· Some Red Hat Linux Command Line experience/updating repositories using SVN

· VMware experience: Creating and administering Virtual Machines on a range of Operating Systems including Windows XP, Windows 7, Windows Server 2008, Red Hat Linux Servers

· Mainly covering second and third level support troubleshooting on a range of in house/external applications, databases, printers, servers, office 2007/2010/2013, VPN/Direct Access/RSA Fobs, MAC’s, iphone/android

● Recommendation of solutions, providing information and resolving problems associated with queries from Zurich Financial Services agents.

● Remotely accessing user’s computers to solve problems and install applications.

● Support for Printers, Virtual Private Network’s (VPN - for homeworkers), Lotus Notes, Blackberry devices among other application support.

● Involved with escalation procedures for high severity incidents.

● IT & Blackberry support. Resolving IT problems using the knowledge base and minimizing the impact of IT changes on business in general

● Working closely with other team members and supporting teams in resolving open issues.