David Scully
Manor Estate,Ireland
Summary
Results-oriented professional with expertise in digital marketing and e-commerce. Demonstrated success in managing social media and executing effective event strategies. Skilled in customer relationship management and complaint resolution, enhancing customer satisfaction and driving business growth. Focused on leveraging digital marketing skills to meet organizational goals and build lasting client relationships.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Programme Officer - Climate Services Team
EPA - Environmental Protection Agency
Dublin
08.2024 - 07.2025
- Tracked colleagues' purchase orders to ensure timely processing.
- Organised online and in-person events, including Teams webinars for over 150 participants and Climate Conference at Dublin Castle for 200 attendees.
- Created promotional materials for social channels to enhance event visibility.
- Edited videos for YouTube, crafting engaging copy using ClipChamp and Canva.
- Facilitated collaboration across cross-functional teams to drive project success.
- Executed detailed programme plans, guaranteeing successful project outcomes.
- Achieved increased stakeholder satisfaction through regular communication and updates.
- Coordinated multiple project timelines to ensure timely completion.
Customer Care Expert
Wix.com - Web Development Company
01.2022 - 09.2023
- I worked with our users to determine their needs and goals of their websites and businesses
- I managed email, phone and chat lines of communications
- Due to my recognized hard work and hitting my KPI's, I received specialized supervisor training which gave me the skills to control the most delicate of cases with our customers
- I hosted training courses for new employees on our team to give them all the ins and outs of the job, along with some tips to keep their efficiency at a high
- Developed the ability to quickly think on the spot and come up with alternatives and workarounds for our customers,
- Implemented feedback systems encouraging client engagement and continuous improvement initiatives.
- Documented call information into system databases maintaining an up-to-date record of customer interactions.
Programme Officer - Communications Team
EPA - Environmental Protection Agency
09.2020 - 01.2022
- Participated in web training sessions, including Plain English and Terminal Four Implementers training.
- Contributed to testing, building, and maintaining new EPA website.
- Produced an internal communication video to boost morale during pandemic.
- Acquired extensive IT knowledge and skills in content management systems.
- Adapted quickly to new skills, enhancing efficiency and productivity.
- Achieved timely completion of tasks despite tight deadlines.
Sales Assistant
The Paint Pot Hardware
06.2014 - 09.2020
- Managed stock control and product management to ensure efficient operations.
- Trained and mentored new staff, enhancing team performance.
- Developed problem-solving skills through effective customer service.
- Provided comprehensive product guidance, quickly learning about new offerings.
- Assisted customers in selecting products to maximise satisfaction.
- Maintained calm during high-pressure situations, ensuring seamless store operation.
- Analysed customer needs to deliver targeted advice, boosting sales opportunities.
Education
Bachelor of Arts - Honours - Advertising & Marketing Communications
TU Dublin
Dublin 01.2016 - 01.2020
Erasmus Programme -
Hogeschool
02.2019 - 06.2019
Skills
- Digital marketing tools proficiency
- Communication proficiency
- Call handling etiquette
- E-Commerce experience
- Social media platform usage
- Event management
- Customer relationship management
- Complaint resolution
- Problem solving
References
References available upon request.
Timeline
Programme Officer - Climate Services Team
EPA - Environmental Protection Agency
08.2024 - 07.2025
Customer Care Expert
Wix.com - Web Development Company
01.2022 - 09.2023
Programme Officer - Communications Team
EPA - Environmental Protection Agency
09.2020 - 01.2022
Erasmus Programme -
Hogeschool
02.2019 - 06.2019
Bachelor of Arts - Honours - Advertising & Marketing Communications
TU Dublin
01.2016 - 01.2020
Sales Assistant
The Paint Pot Hardware
06.2014 - 09.2020
Similar Profiles
NATHANIEL HICKSNATHANIEL HICKS
Enforcement Officer at Environmental Protection Agency (EPA)Enforcement Officer at Environmental Protection Agency (EPA)
Elizabeth McQuayElizabeth McQuay
Senior Grants Management Specialist at Environmental Protection Agency, EPASenior Grants Management Specialist at Environmental Protection Agency, EPA
Susan BroomerSusan Broomer
Confidential Assistant to the General Counsel at Environmental Protection Agency, EPAConfidential Assistant to the General Counsel at Environmental Protection Agency, EPA
Dominic CudaDominic Cuda
Nursing Student at Indiana University of PANursing Student at Indiana University of PA
Joel Clyde KomunJoel Clyde Komun
Finance Officer at Public Service Niucare Association LtdFinance Officer at Public Service Niucare Association Ltd