David Scally
Dublin,Ireland
Summary
Detail-oriented professional with proven expertise in up-selling products, multitasking efficiency, and communication proficiency. Adept at maintaining calmness under pressure and demonstrating flexibility in service approaches to ensure exceptional customer experiences. Skilled in payment and order processing, with a focus on accuracy and efficiency. Committed to leveraging strong interpersonal skills to drive customer satisfaction and operational success.
Overview
4
4
years of professional experience
Work history
Kitties Inn Cattery
Killarney
- I was involved in all aspects of the business, including cleaning runs, feeding cats, general repair, and meeting customers.
- The Kitties Inn Cattery is a family-owned business based at my home. Killarney.
Customer Services Advisor
Halfords Liffey Valley
Dublin
2024.08 - 2025.09
- Joined the Halfords store at Liffey Valley. Moved to Dublin to study. Worked in the bicycle section of the store. The role involved:
- Provided exceptional customer service in a retail setting.
- Helped and understood customers' needs and requirements.
- Bicycle fitting/servicing/repair. I have completed several training courses to improve these skills.
- Sold bikes and accessories, including up-selling.
- Worked to achieve challenging sales targets.
- Processed sales and responded to customer queries
- Worked closely with the team to improve the performance of the store
Halfords Tralee
Tralee
2022.02 - 2024.02
- I joined Halfords in August 2022, where I worked in the bike section of the store. I moved to Halford Liffey Valley in August 2024.
Education
City Planning and Environmental Policy – Level 8
University College Dublin
2024.01 -
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Killorglin Community College
Killorglin, Co Kerry 2018.01 - 2024.01
Skills
- Up-Selling products
- Multitasking efficiency
- Communication proficiency
- Calmness under pressure
- Flexibility in service approach
- Payment Processing
- Order processing
Professional references
- Justin, Savage, Store manager, 0861673695, Halfords Liffey Valley
- Samantha, Newman, Deputy manager, 0892381239, Halfords Tralee
- Bernie, Bartlet-Maher, Store Manager, 0862455831, Halfords Carrickmines
HOBBIES AND INTERESTS
I have joined several societies at UCD, including the Planning and Environmental Policy Society, the Film Society, and the Gaming Society. I regularly attend events organised by these societies., Outside of the University, I have several interests. I am a big fan of film and enjoy going to the cinema. I am a big fan of video games and often spend my free time playing them. I love music and I am currently learning how to play the guitar. I also enjoy many team sports such as basketball, volleyball and football. At my university, I have signed up to be a member of these different sports clubs.
References
References available upon request.
Timeline
Customer Services Advisor
Halfords Liffey Valley
2024.08 - 2025.09
City Planning and Environmental Policy – Level 8
University College Dublin
2024.01 -
Halfords Tralee
2022.02 - 2024.02
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Killorglin Community College
2018.01 - 2024.01
Kitties Inn Cattery