Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

David O'Neill

Ballylanders

Summary

4th year Business Studies student in Technological University of Shannon. Eager and enthusiastic to work as part of a team while learning and gaining valuable experience. Hard working and self-motivated to perform to a high standers expected by my employer

Overview

8
8
years of professional experience

Work History

Shop Assistant

Mace
Ballylanders
06.2016 - Current
  • Working on tills, communicating with customers, and giving them informative feedback to any complaints, questions or queries they may have
  • If a customer approaches me with a problem or complaint, I listen attentively and empathetically, and use my problem solving skills to come to a viable solution
  • Working as part of a dedicated team and communicating effectively to ensure the shop is ran as effectively as possible, our roles are delegated and whenever I notice one of my colleagues struggling, I help them out
  • Communicating directly with suppliers and decision making on what and how much stock is needed for various products
  • Training in new staff using clear and coherent communication on how to carry out and execute duties that are required to do throughout the shop and back storage room
  • Using my initiative to complete any tasks that I feel must be carried out throughout the shop such as stock rotation and labelling.

Intern

Enterprise-rent-a-car
Shannon Airport
01.2023 - 05.2023
  • Working on the desk with a dedicated and hard-working team that dealt with customers who were looking to rent cars either pre booked or as walk ins
  • Attempting to sell protections (insurance) to the customers for the duration of their rental
  • Communicated with various affiliate organizations such as best drive to communicate the need for cars, repair on cars, etc
  • Responsible for ensuring that all cars that are pre booked are ready for customers upon their arrival time
  • Taking phone calls and emails from customers assisting them on any questions or queries they have about rates, insurance, what types of cars we would have available etc
  • Occasionally clean cars thoroughly when cleaners are off shift
  • Responsible for ensuring customers are completely satisfied with the help and overall experience of their rental with enterprise
  • Ranked in the top 15 sales number within Airport branches in the Republic of Ireland of Enterprise rent a car in April 2023

Assistant

Primark Head Office
Mary Street, Dublin City
02.2017
  • Sat in on weekly meetings taking notes on the different types of products being discussed for market
  • Through my initiative I reorganized different cloakrooms in which the clothes were being stored
  • I briefly managed the Primark social media pages to assess competitors in the market, analyzing the different types of products they were marketing the ways they were doing so
  • Ensuring office cleanliness by breaking down cardboard boxes, hoovering the floor, etc.

Education

Business Studies - BBs (Hons) - Digital Marketing

Technological University of Shannon (TUS)
Limerick City
05-2024

Level 5 Certificate - TV & Film Production

Limerick College of Further Education
Limerick City
06-2020

Scoil Pol
Kilfinane, Co Limerick
05-2019

Skills

Interpersonal Skills

  • Communication - Through my work experience in retail and my time spent in TUS so far, I have developed excellent communication skills I can engage with others in an appropriate manner, I am a good and empathetic listener which allows me to understand what others are saying, consider this and the respond appropriately I can convey points to a variety of different audiences, and I am confident when speaking publicly and to groups
  • Problem Solving - I am patient, determined, and focused which is a great aid in my ability to solve problems Throughout my time working in retail, I have dealt with a variety of problems such as customer complaints and other general issues in the shop which I have had to solve I am a quick thinker and approach problems hands on I don't shy away from a challenge and no matter what the problem, I always try to find a viable solution
  • Self-Motivated - I am driven and self-motivated I work off my own initiative I am proactive and able to seek out important jobs and work independently without being directed I am passionate about the different aspects of my course and ambitious to achieve any goals set

Professional Skills

  • Proficient Skills in Operating MS Office Applications such as MS Word, MS Office, MS Teams
  • Knowledge of the following areas relevant to this role:
  • UX & Design
  • Web Tech & Interactive Apps
  • Ois & Business Intelligence
  • Social Media and Application design
  • SEM Strategy & Development
  • Analytics for Strategy

References

References available upon request.

Timeline

Intern

Enterprise-rent-a-car
01.2023 - 05.2023

Assistant

Primark Head Office
02.2017

Shop Assistant

Mace
06.2016 - Current

Business Studies - BBs (Hons) - Digital Marketing

Technological University of Shannon (TUS)

Level 5 Certificate - TV & Film Production

Limerick College of Further Education

Scoil Pol
David O'Neill