Summary
Overview
Work history
Education
Skills
Personal Information
Languages
Timeline
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David O'Leary

Cork

Summary

Detail-oriented Fraud Analyst with over 6 years of experience in detecting, investigating, and preventing fraudulent activities in fintech and e-commerce. Proven expertise in data analysis, risk assessment, and compliance with regulatory standards. Skilled in utilizing advanced analytical tools and methodologies to identify patterns and anomalies, leading to a significant reduction in fraud-related losses. Strong communicator adept at collaborating with cross-functional teams to develop effective fraud prevention strategies and ensure adherence to compliance regulations. Committed to continuous improvement and leveraging technology to enhance fraud detection capabilities.


Furthermore, my strong communication skills have enabled me to present complex findings clearly to both technical and non-technical stakeholders, ensuring that necessary actions are taken swiftly. I am confident that my proactive approach and problem-solving skills would be an asset to your team.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work history

Fraud Analyst

Telus International
Cork, County Cork
08.2016 - 10.2024
  • Monitoring and analyzing various information provided through automated detection systems, tools and reports, and manually evaluating, investigating and identifying fraud
  • Conduct preliminary investigations to determine if fraudulent activity is occurring and take necessary action to close accounts as required
  • Review and manage fraud alert queues independently to identify potential fraud and abuse
  • Documenting actions and information found throughout the investigation to develop and maintain case files
  • Detect and escalate new fraud trends
  • Performing risk-based assessments of cases referred from others to determine the course of action
  • Serving as a resource for others in resolving complex issues
  • Exercising judgment to identify, diagnose, and solve problems.
  • Implemented new anti-fraud measures, resulting in enhanced security protocols.
  • Handle numerous complex cases of suspected online banking fraud successfully leading to their resolution.
  • Participate in cross-departmental meetings, providing insights into current fraud trends and methods of prevention.
  • Analyse patterns in account activity and identified irregular transaction patterns that led to early detection and prevention of identity theft attempts.

Sales specialist

Apple
01.2015 - 08.2016
  • Handling inbound sales queries via phone, email and chat
  • Guiding customers through each stage of the sales cycle
  • Providing excellent customer service
  • Continuously maintaining a knowledge of the latest products and how they can benefit customers.

Telesales Agent

Zevas
08.2014 - 01.2015
  • Handling inbound sales queries via phone, email and chat
  • Guiding customers through each stage of the sales cycle
  • Providing excellent customer service
  • Handling cancellation requests and highlighting the product benefits as well as offering incentives in order to win back customers.

Customer Service Agent/Team Leader

Sellbytel
05.2013 - 07.2014
  • Handling inbound customer service complaints and queries via phone, email and chat
  • Maintaining targets for KPIs
  • Coaching agents in monthly 121s
  • Handling escalations
  • Providing excellent customer service.

Sales Agent

CPM International
05.2012 - 07.2013
  • Handling inbound sales queries via phone, email and chat
  • Guiding customers through each stage of the sales cycle
  • Providing excellent customer service.

Education

Bachelor of Social Science (2:1 achieved) - Social Science

University College Cork
09.2009 - 06.2012

Skills

  • Fraud detection
  • Compliance knowledge
  • AML procedures understanding
  • Evidence gathering
  • Fraud prevention strategies
  • Critical thinking

Personal Information

Date of birth: 12/18/91

Languages

Spanish
Advanced

Timeline

Fraud Analyst

Telus International
08.2016 - 10.2024

Sales specialist

Apple
01.2015 - 08.2016

Telesales Agent

Zevas
08.2014 - 01.2015

Customer Service Agent/Team Leader

Sellbytel
05.2013 - 07.2014

Sales Agent

CPM International
05.2012 - 07.2013

Bachelor of Social Science (2:1 achieved) - Social Science

University College Cork
09.2009 - 06.2012
David O'Leary