David Fitzgerald
Abbeydorney,Kerry
Summary
Dedicated and organised Operations Manager and effective leader of up to 120 staff at peak times with over 6 years of experience in a senior management role, using proven planning and support initiatives to cut costs, streamline operations and increase productivity.
Decisive and resourceful team builder versed in sales, management and process improvement.
Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Effective communicator and problem solver.
Highly experienced in rota management and achieving and exceeding budgets in relation to labour costs and revenue.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Operations Manager
The Rose Hotel
Tralee, Kerry
2017.12 - Current
- Managed the day to day running of a 161 bedroom hotel with multiple dining & bar area, meeting spaces and large banqueting operations.
- Strategically scheduled and managed up to 120 staff members during peak season and up to 80 in non peak times, maintaining high-performing business operations, workforce efficiency and appropriate staffing levels. Co-ordination of all rosters within the hotel.
- Led overall direction, coordination and evaluation of all department functions within the hotel.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Handled guest complaints to protect brand reputation.
- Analysed financial data to track and achieve budget targets. This included labour costs and revenue.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Met health and safety guidelines to maintain compliant working environments. This also included ensure the building was compliant in all areas such as fire extinguisher and fire fighting equipment, all gas safety requirements, emergency lighting etc
- Executed emergency response protocols for safe, secure and compliant environment. Such as fire evacuation drills.
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Facilitated team meetings, promoting open communication and collaboration.
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
- Oversaw inventory and stock management. this included from procurement to point of sale. Responsible for the maintaining the storage and GP of both the food and beverage departments.
- Managed the IT infrastructure with in the hotel, ranging from POS systems, PMS Systems, BMS Systems & WIFI networks.
Food and Beverage Manager
The Rose Hotel
Tralee, Kerry
2017.02 - 2017.12
- Led F&B team to champion customer service and consistently elevate food presentation standards.
- Identified and maximised upselling opportunities to increase sales and profits.
- Operated and maintained security of Point of Sales (POS) system.
- Gave direction for correct storage and disposal of food in line with company policies and procedures.
- Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
- Delivered functions and events to required standards in collaboration with events coordinator.
Conference and Banqueting Manager
The Rose Hotel
Tralee, Kerry
2016.06 - 2017.02
- Created bespoke packages for clients based on event requirements.
- Obtained client feedback to determine improvements for future events.
- Provided audio-visual equipment to suit exact conference and event requirements.
- Facilitated smooth running of events averaging 200-300 guests.
- Managed large-scale events from initial planning to successful completion.
- Co-ordinated "show arounds" for customers planning events, weddings and conferences.
Bar Manager
The Europe Hotel & Resort
Killarney, Kerry
2016.03 - 2016.06
- Monitored bar expenses and operations to minimise costs.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
Bar & Duty Manager
Killarney Plaza Hotel & Spa
Killarney, Kerry
2015.01 - 2016.03
Assistant Food & Beverage Manager
The Carlton Hotel Tralee ( Fels Point Hotel)
Tralee, Kerry
2013.01 - 2015.01
Education
Bachelor of Business - Bar & Hotel Management
Cork Institute of Technology (MTU)
Cork 2013.09 - 2015.05
Leaving Certificate - Leaving Certificate
Hazelwood College
Dromcollogher, Limerick 2007.09 - 2012.05
Skills
- People management
- Revenue management
- Rostering & time management
- Microsoft Office
- Customer service
- Training & development
- IT
- Procurement
- Leadership
- Conflict management & resolution
Timeline
Operations Manager
The Rose Hotel
2017.12 - Current
Food and Beverage Manager
The Rose Hotel
2017.02 - 2017.12
Conference and Banqueting Manager
The Rose Hotel
2016.06 - 2017.02
Bar Manager
The Europe Hotel & Resort
2016.03 - 2016.06
Bar & Duty Manager
Killarney Plaza Hotel & Spa
2015.01 - 2016.03
Bachelor of Business - Bar & Hotel Management
Cork Institute of Technology (MTU)
2013.09 - 2015.05
Assistant Food & Beverage Manager
The Carlton Hotel Tralee ( Fels Point Hotel)
2013.01 - 2015.01
Leaving Certificate - Leaving Certificate
Hazelwood College
2007.09 - 2012.05