David Delaney
Manchester ,Greater Manchester
Summary
Experienced Residential Childcare Worker with focus on providing compassionate and structured support to vulnerable children. Skilled in creating safe, nurturing environments and implementing behaviour management strategies to encourage positive development. Committed to fostering strong relationships and promoting emotional well-being.
Offering strong interpersonal and communication skills, empathy, and patience. Knowledgeable about creating supportive environments and managing challenging behaviours. Ready to use and develop conflict resolution, active listening, and teamwork skills in Hostel environment role.
Overview
2027
2027
years of professional experience
Work history
Residential childcare worker
Aspire One - Full Circle
Denton , Greater Manchester
03 2024 - 2026.06
- Provided safe, secure environment with continual supervision to ensure protection of children.
- Coordinated medical appointments, doctor, optician, dentist, contributing to overall health management for youngsters in care.
- Monitored dietary needs; provided balanced meals accordingly.
- Managed challenging behaviour through effective communication techniques.
- Built strong relationships with children by adopting an empathetic approach.
- Carried out housekeeping duties for a clean and healthy living environment.
- Maintained updated records, daily and weekly logs ensuring compliance with regulations.
- Administered prescribed medication. Recording administration digitally and on paper.
- Promoted emotional well-being by implementing therapeutic activities both in house and in the community.
- Provided 1:1 support, guiding young people in addressing past and present difficulties using the effective PACE model
- Advocated for child rights and needs in professional meetings and panels.
- Undertaken relevant training to improve the quality of overall support
Call centre agent
Barclays
Douglas , Isle of Man
2022.11 - 2024.03
- Improved team productivity through effective collaboration and teamwork.
- Managed high volume of inbound calls, ensuring swift response times.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Updated customers on special offers and promotions for increased revenue.
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Built long-term client relationships through exceptional customer service skills.
Dairy production worker
Isle of Man creameries
Douglas, Isle of Man
2018.09 - 2019.05
- Followed all safety guidelines during work hours, reducing workplace incidents.
- Improved overall cleanliness with thorough sanitising procedures.
- Maintained machinery for smooth production operations.
- Prepared milk for packaging, meeting company standards.
- Worked with team members to address production issues.
Residential childcare worker
St Christophers
Union Mills, Isle of Man
2015.07 - 2018.08
- Involved young people in decisions affecting them; promoted feelings of empowerment and self-worth.
- Promoted emotional well-being by implementing therapeutic activities.
- Maintained updated records, ensuring compliance with regulations.
- Monitored dietary needs; provided balanced meals accordingly.
- Observed changes in behaviour or health; reported concerns promptly to superiors.
- Ensured adherence to daily routines, promoting stability for the youngsters.
- Assisted in the development of individual care plans for better outcomes.
- Reacted to changing social, emotional and mental health needs for responsive child support.
- Upheld quality standards, with specific focus on confidentiality and data protection.
- Enforced policies, legislation and children's home regulations to support quality care.
- Reported suspicion, evidence or allegations of violence or child protection issues.
- Developed tailored action plans whilst prioritising pressing concerns.
- Liaised with external and internal professionals to provide holistic support.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
Homeless support worker
Alceedo Care
Shotton , Flintshire
09 2022 - 11 2022
- Initiated referrals to specialist agencies when additional intervention was required.
- Offered advice on employment opportunities resulting in increased self-sufficiency among service users.
- Maintained detailed client records for accurate tracking of progress.
- Escorted service users to benefits appointments securing necessary welfare support.
- Took part in fundraising events, raised awareness about homelessness issues.
- Assisted with housing applications, securing suitable accommodation.
- Provided emotional support to homeless individuals, reducing distress levels.
- Managed aggressive behaviour using de-escalation techniques, upheld safety in hostile situations.
- Took part in intensive keywork sessions around substance abuse and mental health concerns
Residential childcare worker
Homes for Support
Crewe , Cheshire East
05 2019 - 07 2022
- Ensured medical appointments were made and attended ensuring overall health for young people in care was prioritised.
- Assisted in the development of individual care plans for better outcomes.
- Administered prescribed medication, improving health status of children in care.
- Carried out housekeeping duties for a clean and healthy living space.
- Complied fully with safeguarding policies and procedures; upheld highest standards of child protection at all times.
- Fostered a positive atmosphere within residential settings; encouraged mutual respect amongst residents.
- Involved young people in decisions affecting them; promoted feelings of empowerment and self-worth.
- Provided a individualised support, guiding young people in addressing past and present difficulties using keywork sessions.
- Supporting young people to meet their potentials academically and through their own interests.
Front of House Waiter
The Italian Job
Douglas, Isle of Man
04 2013 - 07 2015
- Coordinated with kitchen and bar staff for seamless order delivery.
- Assisted in setting up special events, resulting in successful functions.
- Enhanced dining atmosphere with friendly and attentive customer service.
- Maintained cleanliness of dining area to uphold high standards of hygiene.
- Delivered meals and beverages promptly to maintain restaurant efficiency.
- Provided recommendations to customers, enhancing their dining experience.
- Trained new waitstaff on restaurant protocols, promoting consistent service quality across team members.
- Prepared bills accurately at the end of meals, avoiding any discrepancies or disputes with customers.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Education
NVQ Level 3 - Residential Childcare
Pearson BTEC
England2026-02
NVQ Level 3 - Health and Social Care
City and Guild
Isle of Man2018-08
Skills
- Childrens rights awareness
- Residential care expertise
- Resilience in stressful situations
- Risk assessment capability
- Secure attachment building
- IT competency
- Supportive counselling
- Medication Administration
- Incident reporting
- First aid training
- Record-keeping
- Customer Service
- Communication skills
- Team Leadership
- Respect for diversity
Additional Information
Travelling I wouldn't know what to do without the opportunity to do so. Experiencing historical cities in Europe , seeing the big five in Kenya and South Africa, the culture and hospitality of the people in Morocco and Turkey among other wonderful and life long lasting memories which have helped sculpt a part of who I am today.
References
References available upon request.
Timeline
Call centre agent
Barclays
2022.11 - 2024.03
Dairy production worker
Isle of Man creameries
2018.09 - 2019.05
Residential childcare worker
St Christophers
2015.07 - 2018.08
Residential childcare worker
Aspire One - Full Circle
03 2024 - 2026.06
Homeless support worker
Alceedo Care
09 2022 - 11 2022
Residential childcare worker
Homes for Support
05 2019 - 07 2022
Front of House Waiter
The Italian Job
04 2013 - 07 2015
NVQ Level 3 - Residential Childcare
Pearson BTEC
NVQ Level 3 - Health and Social Care
City and Guild