David Byrne

• Visit 150+ partners across Munster to complete quarterly performance reviews and planning sessions.
• Managed partners to apply best practices and maintain service quality.
• Implemented tailored marketing campaigns to raise brand awareness in key accounts.
• Held regular meetings to strengthen client relationships and support contract renewals.
• Scheduled on-site visits and off-site meetings to discuss account needs.
• Trained and mentored new account representatives to deliver consistent service.

• Streamlined sales operations by implementing efficient process improvements, eg. restructuring partner onboarding processes to decrease average time-to-go-live by 31%.
• Supported team members in achieving KPIs through coaching and development plans.
• Helped manage application QA compliance and performance tracking with Salesforce and internal dashboards..
• Produced and presented weekly and monthly reports to senior leadership and cross-functional teams.

· Streamlined portfolio operations through strategic review and partner training.

· Facilitated increased trading time for partners by 22%.

· Provided data-backed insights using Tableau, Salesforce, and Big Query to support decision-making.

· Assisted teams in developing marketing campaigns and enhancing operational processes.

· Assisted teams in managing concurrent projects in collaboration with HR and executive stakeholders across Australia and New Zealand.

· Supported design and implementation of our digital reporting format to enhance cost efficiency and scalability.

· Cultivated relationships with internal and external consultants to aid in seamless project delivery.

· Sales-focused advisory role converting inbound education leads through consultative selling and tailored program recommendations.

· Supported corporate communications through website development, internal campaigns, event planning, and tender submissions.