Ciara Byrne

Since having my first child in 2016, I have been a homemaker to raise what is now my two kids to an age where i am comfortable to return to the full time work force, while they are both in full time child care.

I feel I can now be a fully committed and driven employee for a chosen employer, where I can utilise the skills, tools and experience I have aquired over the past 16 years of employment.

I feel I would excel in any Customer and Company driven environment where I can achieve career goals and proudly represent a company which will allow me to achieve this.

• Supervise, motivate, and mentor crew members to ensure individual and team growth and performance
• Lead Crew Briefings and De-Briefings to motivate and ensure crew complete all required functions, responsibilities and tasks before, during and after the flight.
• Demonstrating Customer Obsession at all times throughout each flight ensuring Customers were provided with the highest customer experience aligning with company policies and values.
• Lead team members in a productive and frugal work environment maximising in-flight sales targets often exceeding company metrics.
• Demonstrated leadership by making improvements to company work processes and helping to train crew members to the high standard needed to positively represent the airline to customers.
• Taking ownership of high profile passengers ensuring myself and all crew members align with the ethics and policies of the company whilst constantly reminding my staff about the high responsibility that comes with representing the company.
• Providing Company with written reporting of any incidents and occurrences that took place before, during or after flights providing High Level Management with full transparency of any events when they occurred.
• Actively and consistently enforce International and Federal Aviation Regulations as well as company policies and procedures, whilst constantly staying vigilant to changes of laws and procedures to ensure my team were compliant to any regulation changes.
• Collaborate with various departments to ensure the highest level of safety for staff and Customers, in turn supporting the overall efficiency and success of the Company.

• Providing a polished and professional service ensuring the highest level of onboard safety and care for guests.
• Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
• Followed safety, passenger and supply pre-flight checklists.
• Instructed passengers on safety and emergency procedures and answered questions related to flight while staying vigilant to any safety irregularities before, during and after flight.
• Educated customers on special pricing opportunities and company offerings helping maximise sales on board whilst striving to exceed sales targets.
• Delivered first class service and support to each customer making their individual experience the most enjoyable as possible, paving way for future business opportunities and creating a repeat customer relationship.
• Administering First Aid to crew or customers when needed
• Assisting special needs guests and other passengers that may need extra care and attention striving to ensure they receive the highest customer experience.

• Chosen by High level Management as one of three Team Leaders to assist and direct staff and contractors to help Aer lingus transition its team into the newly built Terminal 2 Building in Dublin Airport.
• Maintained important and constructive relationships with project personnel whilst overseeing Terminal facilities and system testing to quickly identify and resolve problems which arose during the transition to the new work environment.
• Development of Test Plans and Scheduling whilst providing High Level Management with important feedback on progress and targets through conducting daily meetings and written reports.
• Maintained project schedules by managing deadlines and adjusting workflow as needed.
• Kept project teams on-task with proactive control of budgets, schedules and scopes.
• Development of new processes and procedures for operating manuals and training development.
• Supporting the new Aer Lingus Ground Operations ensuring a smooth transition to Terminal 2.

• Managed high-volume of inbound and outbound passenger handling and customer assistance.
• Delivered fast, friendly and knowledgeable service to passengers for routine questions and also customer complaints while maintaining the high standards required for representing the Airline.
• Dedicated VIP handling of high profile passengers including Irish Presidential party and other major Corporate Events.
• Utilised active listening and communication skills to address customer inquiries and problems through escalating issues to management providing a high level overview of customer needs with potential improvements that can be made and assist in providing greater customer experience to all passengers.
• Investigated and solved routine, complex and long-standing customer issues on a daily basis.
• Responded to passenger requests for unavailable products and suggested other suitable options.