Daumantas Meidus
Ashbourne,Ireland
Summary
Analytical professional with a solution-oriented approach and strong interpersonal skills. Expertise in organizing and technology, including proficiency in MS Office and cyber risk management. Rapid learner with the ability to manage multiple tasks simultaneously, aiming to drive impactful results in a dynamic environment.
Overview
8
8
years of professional experience
6051
6051
years of post-secondary education
Work history
Senior Buyer Risk Management Teammate
eBay
Blanchardstown, Dublin
05.2021 - 11.2025
- Investigating and identifying fraudulent members and patterns of abuse
- Operating as fraud and risk subject matter expert directing scrutiny of complicated and high-risk transactions along with fraud groups.
- Introduced new strategies and concepts in team meetings to enhance investigative processes.
- Applying own initiative to initiate and complete tasks whilst achieving set targets
- Managing calibration meetings with worldwide teams
- Buyer Risk Management Coach short-term cover 03.24-06.24
- Identified potential threats, resulting in strengthened organisational security measures.
Risk Teammate
eBay
Blanchardstown, Dublin
09.2020 - 05.2021
- Conducted troubleshooting and repairs, ensuring precise diagnosis of account faults
- Maintaining excellent knowledge of trends and offer support to end-users
- Analysing fraudulent accounts
- Helping members use the platform and informing about fraudulent trends
- Delivering difficult messages to users while maintaining excellent customer service
- Managed over 90 calls a day
Member Care Centre Senior Agent (UK, Australia)
Hertz
Swords, Dublin
07.2018 - 09.2020
- Integrating innovative concepts into systems
- Dealing with Customer & Social media complaint escalations
- Testing and improving newly released systems & projects
- Training new agents
- Key resource for questions pertaining to all customer service divisions
- Exceeding predetermined goals (AHT, Duration, Productivity)
- Process Improvement – Constantly communicating with management on ways to improve services.
Reservations Agent (USA, UK)
Hertz
Swords, Dublin
07.2017 - 01.2018
- Dealt with global reservations and international clients
- Defused volatile customer situations calmly and courteously
- Increasing Revenue by 'Selling rather than Explaining'
- Participated in weekly huddles and meetings for improvements
- Handling challenges requiring creative problem-solving
- Helped and assisted new employees with system & customer queries
Education
Leaving Certificate - Leaving Certificate
Blakestown Community School
BlanchardstownLevel 5 - Computer Programming
Rathmines Further Education College
RathminesLevel 7 - Computing (Information Technology)
Institute of Technology
BlanchardstownSkills
- Excellent organising skills
- Rapid learner
- Strong interpersonal skills
- Technology expertise
- Simultaneous task execution
- Solution-oriented mindset
- MS Office proficient
- Cyber risk management
- Highly analytical thinking
Languages
English
Fluent
Lithuanian
Native
Russian
Elementary
Timeline
Senior Buyer Risk Management Teammate
eBay
05.2021 - 11.2025
Risk Teammate
eBay
09.2020 - 05.2021
Member Care Centre Senior Agent (UK, Australia)
Hertz
07.2018 - 09.2020
Reservations Agent (USA, UK)
Hertz
07.2017 - 01.2018
Leaving Certificate - Leaving Certificate
Blakestown Community School
Level 5 - Computer Programming
Rathmines Further Education College
Level 7 - Computing (Information Technology)
Institute of Technology