DARRIENE JORINDA PEÑAFLOR
Naga City, Camarines Sur
Summary
Proven track record in office administration and customer service. Experience at AMA Computer Learning Center of Naga City, Inc. showcasing skills in data entry and maintaining confidentiality. Successfully enhancing client satisfaction and operational efficiency. Building professional relationships naturally. Strong computer skills contributing to a productive and secure work environment.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
AMA Computer Learning Center (ACLC) of Naga City, Inc.
05.2017 - 03.2025
- Branch Processor.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administration and Office Support Staff
Technical Education and Skills Development Authority (TESDA) Provincial Office
08.2015 - 04.2017
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Demonstrated respect, friendliness and willingness to help wherever needed
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Worked flexible hours across night, weekend, and holiday shifts
- Managed time efficiently in order to complete all tasks within deadlines
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Paid attention to detail while completing assignments.
Food and Beverage Attendant
Crown Park Restaurant (New Crown Hotel)
09.2009 - 01.2012
- Maintained clean and organized restaurant to comply with hygiene and health regulations
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards
- Greeted and seated guests to provide friendly and welcoming experience
- Maintained clean and organized dining areas for an enjoyable guest experience
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times
- Maintained stock levels of cups, lids, straws, and condiments throughout shift
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays
- Provided guests with information about menu items, specials and promotions to provide quality service
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining
- Maintained cleanliness and organization in dining area, ensuring welcoming environment for customers
- Greeted customers and provided menus upon arrival to dining room
- Established rapport with customers by providing friendly and attentive service.
Education
Events Management Services NC III -
AMA Computer Learning Center (ACLC) of Naga City, Inc.
Naga City, Camarines Sur12.2017
Computer Systems Servicing NC II -
Logicz Computer Training Center, Inc.
Naga City, Camarines Sur11.2016
Bachelor of Science in Food Service and Institutional Management -
Universidad de Sta. Isabel
Naga City, Camarines Sur03.2009
High School Diploma -
Universidad de Sta. Isabel
Naga City, Camarines Sur03.2004
Elementary -
Saint Peter Christian School
Quezon City, PhilippinesSkills
- Client Relations
- Data Input Proficiency
- Proficient in Computer Applications
- Administrative Support
- Records Management
- Document Organization
References
- Mary Jane C. Sumayao, Branch Registrar, AMA Computer Learning Center (ACLC) Of Naga City, Inc., +639989733221, aclcnaga96@gmail.com
- Rosenante S. Pobar, Administrative Officer, Technical Education And Skills Development Authority (TESDA) Provincial Office, +639199874464, region5.camarinessur@tesda.gov.ph
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementCompany CulturePersonal development programsTeam Building / Company RetreatsHealthcare benefitsPaid sick leaveStock Options / Equity / Profit SharingPaid time offWork from home optionFlexible work hours401k matchWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Languages
Korean
Beginner (A1)
Timeline
Administrative Assistant
AMA Computer Learning Center (ACLC) of Naga City, Inc.
05.2017 - 03.2025
Administration and Office Support Staff
Technical Education and Skills Development Authority (TESDA) Provincial Office
08.2015 - 04.2017
Food and Beverage Attendant
Crown Park Restaurant (New Crown Hotel)
09.2009 - 01.2012
Computer Systems Servicing NC II -
Logicz Computer Training Center, Inc.
Bachelor of Science in Food Service and Institutional Management -
Universidad de Sta. Isabel
High School Diploma -
Universidad de Sta. Isabel
Events Management Services NC III -
AMA Computer Learning Center (ACLC) of Naga City, Inc.
Elementary -
Saint Peter Christian School
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