Summary
Overview
Work history
Education
Skills
PROJECTS
AVAILABILITY
Timeline
Generic

Darren Akash James Prabakar

Dublin,Ireland

Summary

Motivated, genuine, and trustworthy MSc student at Griffith College, Dublin, with strong experience in customer service, customer service, retail, sales and service, as well as biomedical and medical device support. Dependable, punctual, and hardworking, with excellent communication, teamwork, and problem-solving skills. Flexible and eager to contribute positively in shops, supermarkets, warehouses, and customer service roles, while also leveraging technical expertise in medical devices, equipment troubleshooting, and engineering projects.

Overview

2026
2026
years of professional experience

Work history

Delivery partner

Swiggy, Zomato & Rapido
Tamil Nadu, India
  • Delivered goods safely and on time to customers.
  • Received consistently positive customer feedback on delivery times and service levels.

Associate – SPS Email Support (Amazon Process)

Sutherland Global Services
Tamil Nadu, India
04.2025 - 08.2025
  • Provided email-based support to Amazon Selling Partner Support (SPS) clients, resolving account, order, and policy-related queries with accuracy and efficiency.
  • Ensured high-quality communication and timely issue resolution while maintaining service level standards and customer satisfaction.

Sales & Service Engineer

Technomed Electronics
Tamil Nadu, India
11.2023 - 10.2024
  • Performed field sales and service of physiotherapy and electrotherapy equipment, providing demonstrations and product guidance to clients.
  • Conducted on-site troubleshooting and minimized downtime through efficient problem resolution.
  • Collaborated closely with physiotherapists and medical professionals to understand clinical requirements and recommend suitable devices.

Retail Sales & Customer Service Assistant

Raja Mobiles
Tamil Nadu, India
02.2023 - 01.2024
  • Assisted customers with product selection, explained mobile features, and upsold accessories to increase store sales.
  • Handled billing, basic troubleshooting, and customer queries, ensuring a positive shopping experience.

Production Engineer Apprentice

Nice Neotech Medical Systems Private Limited
Tamil Nadu, India
06.2023 - 10.2023
  • Supported the assembly, testing, and quality checks of neonatal care equipment, including infant radiant warmers and baby incubators.
  • Assisted senior engineers in production line activities, ensuring compliance with safety standards and manufacturing protocols.

Education

Master of Science - Medical Device Technology and Business

Griffith College
Dublin, Ireland
09.2025 -

Bachelor of Technology - Biomedical Engineering

Sathyabama Institute of Science and Technology
Tamil Nadu, India
09.2019 - 05.2023

Skills

  • Excellent customer service and polite, professional communication
  • Cash handling, billing accuracy, and record keeping
  • Stock arrangement, inventory checks, and expiry control
  • Strong teamwork and interpersonal skills in fastpaced settings
  • Time management, reliability, and multitasking under pressure
  • Quick learner with ability to adapt to new tasks and systems
  • Computer literacy (MS Office, basic records, reporting)
  • Installation, calibration & troubleshooting of medical devices

PROJECTS

  • Smart Shoes for Visually Impaired

Designed a wearable navigation system to assist visually impaired users with real-time directional guidance.

  • Brain Tumor Detection & Segmentation

Developed a machine-learning-based model achieving 97.5% training accuracy for automatic tumor classification with low complexity and high performance.

AVAILABILITY

Fully flexible for evenings, weekends and holiday shifts. Can join immediately and ready to take on responsibilities for part-time work (20 hours/week during term; full-time during holidays).

Timeline

Master of Science - Medical Device Technology and Business

Griffith College
09.2025 -

Associate – SPS Email Support (Amazon Process)

Sutherland Global Services
04.2025 - 08.2025

Sales & Service Engineer

Technomed Electronics
11.2023 - 10.2024

Production Engineer Apprentice

Nice Neotech Medical Systems Private Limited
06.2023 - 10.2023

Retail Sales & Customer Service Assistant

Raja Mobiles
02.2023 - 01.2024

Bachelor of Technology - Biomedical Engineering

Sathyabama Institute of Science and Technology
09.2019 - 05.2023

Delivery partner

Swiggy, Zomato & Rapido
Darren Akash James Prabakar