Darren Tudor-Green
Torquay,Devon
Summary
Dedicated healthcare professional with expertise in healthcare documentation, wound care management, and behavioural support. Skilled in conducting physical assessments, monitoring vital signs, and managing health records. Proven ability to provide excellent communication and patient observation as a wound care specialist. Committed to enhancing patient care through meticulous attention to detail and continuous professional development.
Overview
29
29
years of professional experience
1995
1995
years of post-secondary education
Work History
Senior Health Care Assistant
Royal Devon University Healthcare NHS Foundation Trust
Exeter, Devon
03.2015 - 03.2025
- Utilized basic decision-making skills to complete routine tasks
- Encouraged patients to maintain independent living with personal care assistance
- Answered patient call lights promptly for both assigned and other patients
- Maintained accurate records of patient care, condition, progress, and concerns
- Recorded patients' medical history, vital statistics, and test results in medical records
- Recognized and reported abnormalities and changes in patients' health status to nursing staff
- Maintained patient confidentiality and protected patient rights
- Kept patient information confidential to protect organization's value
- Collected blood samples and body fluids to prepare for diagnostic testing
- Recorded height and weight of patients
- Applied clean dressings, slings and support bandages
- Collected specimens, such as urine, faeces, and sputum
Health Care Assistant
Newcross
Torquay, Devon
01.2013 - 03.2015
- Helped patients use bathroom or commode and assisted patients with incontinence
- Initiated emergency care utilizing appropriate airway, breathing, and circulation tactics
- Maintained accurate records of patient care, condition, progress, and concerns
- Administered medications to clients at scheduled times
- Encouraged patients to maintain independent living with personal care assistance
- Supplied, collected and emptied bedpans
- Observed patient's responses, reactions, and changes to medications
- Observed and examined patients to detect symptoms that required medical attention, such as bruises, open wounds, and blood in urine
- Checked vital signs and recorded intake information to monitor patient stability
- Established special connections with patients through empathy and relationship-building techniques
Company Director
Snowdonia Natural Clean
Bala, Gwynedd
09.2009 - 01.2013
- Developed and implemented effective strategies to reduce costs while maintaining quality standards
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Prepared staff work schedules and assigned specific duties
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products
Customer Service Officer
Co-Operative Stores
Bala, Gwynedd
03.2009 - 08.2009
- Interacted with customers using active listening skills to confirm or clarify information and diffuse customer complaints
- Communicated complex information in an understandable and relatable way to members and providers
- Recommended product offerings to meet customers' changing needs
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Developed strong customer relationships and loyalty through effective communication
- Handled customer complaints and inquiries in a courteous and efficient manner
Data Processing Customer Service Representative
MBNA, Scottish Power, Lloyds TSB
Chester, Cheshire
10.2006 - 03.2009
- Supported activities designed to improve data collection and processing
- Compared lists of data to find mismatches and errors
- Transcribed pre-coded and identifiable alphanumeric data from source documents or phone calls into automated system
- Used industry best-practice techniques and software to meet project specifications
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Processed customer adjustments to maintain financial accounts
- Built sustainable relationships and trust with customer accounts using open and interactive communication
Hotel reception manager
Lyndir Hall Hotel
Rossett, Clwyd
06.2006 - 10.2006
- Collaborated with receptionists and management to improve quality and efficiency of office tasks
- Verified accuracy and completeness on customer or client personal and payment accounts
- Updated spreadsheets or database to assist in tracking information
- Determined customer or client needs by asking relevant questions and listening actively to responses
Customer Service Officer
Natwest
Chester, Cheshire
06.2004 - 06.2006
- Remained open to feedback from supervisor and peers to build and improve skills set
- Interacted with customers using active listening skills to confirm or clarify information and diffuse customer complaints
- Answered phones in a friendly manner and assisted callers with a variety of questions
- Handled customer complaints and inquiries in a courteous and efficient manner
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
Hotel Receptionist
De Vere Carden Park Hotel
Chester, Cheshire
06.2003 - 05.2004
- Computed bills, collect payments, and make change for guests
- Transmitted and received messages, using telephones, and telephone switchboards
- Advised housekeeping staff when rooms had been vacated and were ready for cleaning
- Kept records of room availability and guests' accounts, manually, and using computers
- Deposited guests' valuables in hotel safes or safe-deposit boxes
- Recorded guest comments and complaints, referred customers to managers as necessary
Hotel Receptionist
Crewe Hall Hotel
Cheshire
09.2002 - 06.2003
- Date-stamped, sorted, and racked incoming mail and messages
- Computed bills, collect payments, and make change for guests
- Made and confirmed reservations
- Kept records of room availability and guests' accounts, manually, and using computers
- Contacted housekeeping or maintenance staff when guests reported problems
Hotel Receptionist
Wordsworth Hotel
Cumbria
08.2002 - 09.2002
- Kept records of room availability and guests' accounts, manually, and using computers
- Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants
- Advised housekeeping staff when rooms had been vacated and were ready for cleaning
Hotel Receptionist
The Vineyard
Stockcross, Berkshire
06.2000 - 08.2002
- Verified customers' credit and established how customer will pay for accommodation
- Advised housekeeping staff when rooms had been vacated and were ready for cleaning
- Computed bills, collect payments, and make change for guests
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment
- Recorded guest comments and complaints, referred customers to managers as necessary
- Made and confirmed reservations
- Reviewed accounts and charges with guests during check out process
Assistant Stable Manager
Berkshire
06.1996 - 06.2000
- Administered medication, vaccinations and wormers to horses
- Performed variety of tasks to maintain stable workshop and tools in clean and safe condition
- Coordinated clerical, record-keeping, inventory, requisitioning, and marketing activities
- Riding high-class horses and maintaining high welfare standards
Education
Scottish Standard Grades -
Dalbeattie High School
Skills
- Healthcare documentation
- Wound care management
- Behavioral support
- Physical assessments
- Vital signs monitoring
- Excellent communication
- Health records management
- Wound care specialist
- Patient observation
Personal Information
Date of birth: 08/26/80
Timeline
Senior Health Care Assistant
Royal Devon University Healthcare NHS Foundation Trust
03.2015 - 03.2025
Health Care Assistant
Newcross
01.2013 - 03.2015
Company Director
Snowdonia Natural Clean
09.2009 - 01.2013
Customer Service Officer
Co-Operative Stores
03.2009 - 08.2009
Data Processing Customer Service Representative
MBNA, Scottish Power, Lloyds TSB
10.2006 - 03.2009
Hotel reception manager
Lyndir Hall Hotel
06.2006 - 10.2006
Customer Service Officer
Natwest
06.2004 - 06.2006
Hotel Receptionist
De Vere Carden Park Hotel
06.2003 - 05.2004
Hotel Receptionist
Crewe Hall Hotel
09.2002 - 06.2003
Hotel Receptionist
Wordsworth Hotel
08.2002 - 09.2002
Hotel Receptionist
The Vineyard
06.2000 - 08.2002
Assistant Stable Manager
06.1996 - 06.2000
Scottish Standard Grades -
Dalbeattie High School
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