Darren Looney
Knockataggle Beg Kilcummin Killarney Co. Kerry
Summary
Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate branding. Over [Number] years driving growth and brand recognition for major hotel chains. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Assistant Hotel Manager
Cahernane House Hotel
Killarney, Co. Kerry
01.2023 - 01.2024
- Assisted the General Manager in everyday running of the property as a profit driven, customer focused, team oriented business.
- Assisted in the day to day operation of the property.
- Assisted in achieving or improving the hotel's budgeted financial plan by driving sales, controlling costs and managing expenditure.
- Ensured the the product and service offering is constantly reviewed to ensure it is exceeding customer expectations and retains an edge over competitors.
- Assisted with team training in accordance with company and legislative standards.
- Assisted with ensuring the presentation of each department of the hotel is in accordance with company standards.
- Attended and held regular regular communication meetings with management and staff.
- Showed awareness of the daily business of the hotel and communicating details of this business to each department.
- Responsible for the recruitment and selection of new employees particularly in the Food and Beverage department.
- Ensuring an environment was present where team members feel the work they do is valued.
- Reviewed employee performance evaluations on a regular basis to identify areas needing improvement.
- Responded to customer inquiries about services, facilities, rates, and availability.
- Ensured all staff members had appropriate training and development opportunities.
- Monitored hotel operations to ensure compliance with safety regulations, policies, and procedures.
- Resolved customer complaints in an efficient manner in order to maintain high standards of hospitality services.
- Implemented operational changes as needed in order to maximize efficiency of hotel operations.
- Established strong relationships with vendors in order to secure competitive pricing for supplies.
- Monitored inventory levels of food items, beverages, linen supplies., ensuring adequate stock is available at all times.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Administered new hire paperwork and maintained employee files.
- Made recommendations for salary and wage increases based on performance reviews.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Built and maintained productive relationships with employees.
- Input and confirmed reservations for guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared reports on occupancy levels, revenue projections, staffing needs.
Duty Manager
Cahernane House Hotel
Killarney Co. Kerry
01.2020 - 01.2023
- Anticipated the need of customers
- Assisted the General Manager in the operation of the hotel as a profit driven, customer focused, team orientated business.
- Ensured all guests are made welcome, receive excellent service and are encouraged to return.
- Ensured service is consistently delivered by all team members.
- Dealt with any guest queries that arose in a professional and efficient manner.
- Ensured that the hotel environment is clean, tidy and pleasant at all times.
- Produced thorough, accurate and timely reports of project activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data and forecasted business results for upper management.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Scheduled and organised weekly rostering for a team of up to 25 employees.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
Food & Beverage Assistant
Cahernane House Hotel
Killarney, Co. Kerry
05.2015 - 01.2020
- Provided customer service by taking orders, serving drinks, and clearing tables.
- Maintained a clean and organized work environment throughout shift.
- Greeted customers upon arrival and provided menus for selection of food items.
- Informed guests about daily specials and menu changes when necessary.
- Checked temperatures of freezers, refrigerators, and heating equipment to maintain proper functioning levels.
- Kept records of sales transactions POS systems.
- Monitored dining areas for adequate supplies of glassware, crockery and linen.
- Communicated effectively with kitchen staff regarding customer orders.
- Responded promptly to customer inquiries about menu items or other related information.
- Resolved customer complaints in a courteous manner while adhering to company policies.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
Education
Bachelor of Arts - Hotel Management
Munster Technological University
Dromtacker, Tralee, Co. Kerry06-2023
QQI Level 5 Certificate - Health And Safety Representation
Anderlift Safety Services LTD
Boland Industrial Estate, Old Mallow Road, Cork03-2023
Skills
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Accomplishments
- Highly Commended Award - PREM Ovation Awards 2020/2021
- Employee of the year - Cahernane House Hotel 2021/2022
- IHF Kerry Branch Employee of the year nomination 2021/2022
- Leader of the year - PREM Ovation Awards 2022/20233
Timeline
Assistant Hotel Manager
Cahernane House Hotel
01.2023 - 01.2024
Duty Manager
Cahernane House Hotel
01.2020 - 01.2023
Food & Beverage Assistant
Cahernane House Hotel
05.2015 - 01.2020
Bachelor of Arts - Hotel Management
Munster Technological University
QQI Level 5 Certificate - Health And Safety Representation
Anderlift Safety Services LTD
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