Darren Fitzsimons
Dublin
Summary
Passionate about information technology and delivering excellent customer service. Proven experience in leading teams with a pleasant demeanor and strong communication skills. Currently working in providing IT support to the Global Security Operations Centre within Stripe via a ticketing support system working within global IT ticket queues. Working on software / hardware IT issues, triaging to the wider team when needed and working closely with cross functional partners to improve and standardize procedures.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Global Corpsec Systems & Infrastructure Engineer
Provincial @ Stripe
, Ireland
01.2024 - Current
- Adept at troubleshooting IT system related issues reported in person or via a ticketing system
- Troubleshooting licensing issues within a virtual machine.
- Escalating issues as required to ensure timely resolution.
- Providing end-user assistance where required until the issue has been resolved.
- Committed to delivering excellent customer service, which includes clearly explaining technical matters to individuals and teams without a technical background.
- Troubleshooting remote desktop, laptop, and mobile connectivity problems, both remotely and on-site.
- Strong working knowledge of Microsoft, Google, and Apple platforms and tools.
- Proactively evaluated existing procedures within Stripe and implemented adjustments to adapt to evolving needs.
Enterprise Support Technician at Meta
Meta
Dublin , Ireland
10.2022 - Current
- Providing IT support to Meta (Facebook) employees via a walkup support helpdesk, digital remote support sessions and working within global IT ticket queues. Working closely alongside cross functional partners to improve and standardize procedures.
- Troubleshooting corporate network connectivity issues in chef environment via Windows PowerShell and Mac Terminal command-lines.
- Triaging network and physical hardware issues when necessary to the wider team.
- Supporting physical security in resolving any access, network and permission issues on site.
- Running quarterly innovative projects to improve and standardize IT solutions for Meta
- Troubleshooting internal systems access issues, hardware and software issues on Windows and OSX computers, Android and iOS mobile devices.
- Accessing software admin portals for license distribution and Active Directory group policies via
Citrix virtual desktop. - Re-imaging Linux, Windows and Mac computers.
- Administering Microsoft Exchange / Office 365 via PowerShell command-line tasks including
adding / removing delegation access permissions and notifications of aliases, calendars, shared mailboxes, distribution lists etc. - Administering SaaS tools, Google Workspace Suite, Quip, Office 365
Area Security Operations Center Supervisor
Meta, Provincial
, Dublin
07.2018 - 10.2022
- Area Supervisor over a growing team ensuring Meta's people, assets and reputation are protected.
- Troubleshooting and triaging access control system issues via a tasks ticketing system.
- Performing weekly and monthly audits on genetic security center, building intercoms, and physical hardware (panic alarms, badge readers)
- Performing monthly tests with physical security on site to ensure security measures are being followed.
- Triaging and escalating incidents to management in timely manner.
- Dispatching physical security to investigate alarms populating on C-Cure monitoring system.
- Delegating tasks and ensuring excellent customer service is being provided.
- Ensuring any issues reported by Meta employees are addressed and prioritized in a timely manner.
- Complied with company policies, objectives and communication goals.
Manufacturing Technician
Intel
Leixlip, Kildare
08.2015 - 01.2017
- Troubleshooting problems with toolset's, equipment or products and triaging to wider teams when necessary.
- Performing preventative maintenance on toolset's to ensure standards are being met and toolset's are in safe working order.
- Provided production, progress or changeover reports to shift supervisors and set up and verified functionality of safety equipment.
- Kept production logs and maintained job material inventory using spreadsheets.
- Adhered to applicable regulations, policies and procedures for safety and environmental compliance.
Mechanical Pipe Fitter
Mercury Engineering, Intel
Leixlip, Kildare
08.2011 - 08.2015
- Installing mechanical pipe work in the building to toolset's
- Working off building drawings and building management system (BMS) to perform maintenance and respond to any building alarms from pipework to toolset's.
- Observed safe work rules and utilized fall protection and PPE.
- Handled all responsibilities for piping systems, including fabricating, assembling, installing and maintaining.
- Inspected installations to repair leaks and make adjustments to pipes.
Education
Diploma of Higher Education - Project Management
University City Dublin Professional Academy
Dublin 01.2025 - 05.2025
CompTIA Security+ (SY0-601) Cert Prep - Cybersecurity
LinkedIn Learning
Diploma - Business Management
ETB – Education Training Centre
QQI Level 6 Advanced Certificate Craft - Mechanical Plumbing
Technological University Dublin
Leaving Certificate - National Leaving Certificate
Chanel College
Skills
- Project Management
- Proven problem solving / troubleshooting skills
- Excellent IT and computer skills
- Calm and professional under pressure
- Strong customer support experience both in person and digitally
- Relentless attention to detail
- Self motivated and driven
- Work well individually or part of a team
- Microsoft office suite proficiency
- Remote desktop support
- Mobile device support
- Ethernet and wireless networking
Certification
Genetec | Security Center - Synergis Technical Certification
Issued May 2024 - Credential ID 501242
Genetec | Security Center Omnicast Technical Certification
Issued May 2024 - Credential ID 501242
References
References available upon request.
Timeline
Diploma of Higher Education - Project Management
University City Dublin Professional Academy
01.2025 - 05.2025
Global Corpsec Systems & Infrastructure Engineer
Provincial @ Stripe
01.2024 - Current
Enterprise Support Technician at Meta
Meta
10.2022 - Current
Area Security Operations Center Supervisor
Meta, Provincial
07.2018 - 10.2022
Manufacturing Technician
Intel
08.2015 - 01.2017
Mechanical Pipe Fitter
Mercury Engineering, Intel
08.2011 - 08.2015
CompTIA Security+ (SY0-601) Cert Prep - Cybersecurity
LinkedIn Learning
Diploma - Business Management
ETB – Education Training Centre
QQI Level 6 Advanced Certificate Craft - Mechanical Plumbing
Technological University Dublin
Leaving Certificate - National Leaving Certificate
Chanel College
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