Darragh Hannon

ACETECH is a global tech company specializing in Vehicle Intelligence for emergency service fleets. Their solutions include cloud-based fleet management software, specialist safety & eco-friendly modules, and intelligent electronic control units.

• Working directly with the National Ambulance Service as a first line of support for paramedics, shift managers and regional managers that have any problems with vehicles or equipment
• Providing customer hardware and software training
• Cold calling prospects to inform of our services
• Validating that vehicle systems are up-to-date with latest firmware versions and arranging for service/maintenance to be carried out if needed
• Received all incoming service calls and complete tickets on our system using Jira
• Monitor vehicle hardware to ensure all is operating efficiently
• Proactively diagnosing issues with vehicles through our system and identify trends
• Working closely with customer to help improve our systems and processes
• Processing invoices in our system and using quantitative analysis to analyze costs to then visualize the data to share with managers.
• Processing invoices in our system and using quantitative analysis to analyze costs to then visualize the data to share with managers.

• Coordinate with suppliers, vendors, and subcontractors to ensure timely delivery of materials and services
• Organize and maintain office files, documents, and records
• Handled emails, inbound and outbound calls for potential/current customer queries
• Assemble invoices
• Prepared and proofread correspondence, reports, and presentations with a keen eye for detail and accuracy
• Maintain positive relationships with clients, suppliers, and partners
• Assist with client onboarding and orientation processes