Daria Trofymova
Castlebar
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Host
TF Royal Hotel & Theatre
Castlebar
06.2023 - Current
- Met and greeted guests in the restaurant with a friendly manner.
- Took reservations and managed them.
- Seated guests and presented menus.
- Answered any questions that guests might have.
- Presented the daily specials.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Processed payments via cash or credit card.
- Inspected dining and serving areas for cleanliness and proper setup.
Customer Assistant
Tesco
Castlebar
11.2022 - 04.2023
- Stocked shelves.
- Answered customer inquiries regarding products, prices and availability.
- Replenished supplies when necessary to maintain adequate stock levels.
- Suggested additional items for purchase based on customer needs.
Customer Assistant
Breaffy House Resort
Castlebar
05.2022 - 11.2022
- Managed guest’s reservations and bookings.
- Greeted visitors and provided them with assistance.
- Answered phone calls and emails.
- Resolved customer complaints in a timely manner.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments.
Customer Support
Master Call
Kiev
06.2020 - 02.2022
- Answered incoming phone calls from existing and potential clients in a timely manner.
- Handled customer complaints in a professional manner, escalating as needed to ensure resolution.
- Built relationships with customers through friendly conversation while providing excellent service.
Customer Support
iDeals
Ternopil
01.2019 - 05.2020
- Dealt with customers who were interested in virtual data rooms.
- Answered phone calls and emails.
- Built relationships with customers through friendly conversation while providing excellent service.
- Developed an understanding of the company's products and services in order to better assist customers with their queries.
Education
Tourism, hotel and restaurant management - Tourism and Travel Management
Kherson Polytechnic College
Kherson01.2018
Skills
- Organization
- English knowledge
- Communication
- Attention to detail
- Phone etiquette
- Customer service
- Computer skills
- Team Collaboration
Custom
- Breaffy House/Breaffy Woods Hotels, MANAGER inga, (+353 86 200 9997)
- Tesco - Manager Aurelija (+353876164512)
Languages
Ukrainian
First Language
Russian
Proficient (C2)
C2
English
Advanced (C1)
C1
Timeline
Host
TF Royal Hotel & Theatre
06.2023 - Current
Customer Assistant
Tesco
11.2022 - 04.2023
Customer Assistant
Breaffy House Resort
05.2022 - 11.2022
Customer Support
Master Call
06.2020 - 02.2022
Customer Support
iDeals
01.2019 - 05.2020
Tourism, hotel and restaurant management - Tourism and Travel Management
Kherson Polytechnic College
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