Daria Klimanova
Portlaoise,Co. Laois
Summary
Performance-driven Team Manager equipped to lead daily operations with focus on productivity and deadline adherence. Oversees team performance and implements actionable improvements to achieve objectives. Decisive leader with top-notch communication skills. Works collaboratively with teams to achieve goals and improve performance. Thrives in fast-paced environments with strong time management and prioritisation skills. Reputation for hard work, punctuality and willingness to learn new things.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Digital Delivery Group - Manager AD
DemandScience
Portlaoise, Co. Laois
2023.08 - Current
- Managed a team of 24 people between two countries (Ireland and Philippines)
- Engaged in and support the ongoing development of new strategies, processes, and technology within digital delivery to increase revenues and profitability.
- Allocated work to the team and ensuring it is delivered in a timely manner per client’s requests
- Worked with Campaign managers on a daily basis and seeing to their priority requests as well as delivering feedback for each campaign and working on solutions in case any issues arise
- Worked alongside our emailing executives in delivering campaigns
- Guided campaign delivery in order to achieve revenue and completion targets
- Effectively implemented changes/improvements across the team to maximize revenue delivery and successful campaign completion.
Audience Direct Team Leader
Internal Results
Portlaoise, Laois
2020.12 - 2023.08
- Lead a team of 15 people between two countries (Ireland and Philippines) to achieve KPI targets and successfully complete assigned projects.
- Used the company CRM and emailing systems to deliver campaigns in a timely manner ensuring quality of leads.
Data/Lead Validation Executive
Internal Results
Portlaoise, Ireland
2020.02 - 2020.12
- Provided extensive data quality checks for the company database.
- Identified data gaps and amended when necessary.
- Performed Email validation with invalid records removed and updated after.
- Prepared source data by compiling and sorting information.
- Maintained accurate and thorough records; Performed related tasks.
- Complied with data integrity and policies.
Senior Lead Generation Executive
Internal Results
Portlaoise, Laois
2017.09 - 2020.02
- Maintained accurate knowledge of current services to provide informative customer advice
- Made outbound calls to businesses and individuals daily.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
Waiting staff member
The Lethean Bar and Restaurant
Portlaoise, Laois
2017.03 - 2017.04
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Accurately received and processed orders, noting dietary requirements to maintain customer satisfaction.
- Cleared, set and restocked tables for quick table turnaround.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
Education
Bachelor of Arts - Law
Institute of Technology, Carlow
Carlow, County Carlow 2013.09 - 2016.06
Secondary School Level -
Scoil Chriost Ri
Portlaoise 2011.08 - 2013.06
Secondary school level -
Rezeknes 5 vidusskola
Rezekne / Latvia 2006.09 - 2011.05
Skills
- Employee management
- Performance management
- Database management
- Information gathering and analysis
- Communication
- Personal Development
- Time management
- Problem-solving
- Leadership
- Multilingual
- Efficient with Microsoft Office tools
Languages
English
Fluent
Russian
Fluent
Latvian
Advanced
Accomplishments
- IT Carlow Academic Scholarship (2013)
Timeline
Digital Delivery Group - Manager AD
DemandScience
2023.08 - Current
Audience Direct Team Leader
Internal Results
2020.12 - 2023.08
Data/Lead Validation Executive
Internal Results
2020.02 - 2020.12
Senior Lead Generation Executive
Internal Results
2017.09 - 2020.02
Waiting staff member
The Lethean Bar and Restaurant
2017.03 - 2017.04
Bachelor of Arts - Law
Institute of Technology, Carlow
2013.09 - 2016.06
Secondary School Level -
Scoil Chriost Ri
2011.08 - 2013.06
Secondary school level -
Rezeknes 5 vidusskola
2006.09 - 2011.05