Summary
Overview
Work history
Education
Skills
Accomplishments
References
Timeline
Generic
Dara Doyle

Dara Doyle

Ashbourne,Meath

Summary

An ambitious Regional Manager for Actavo with extensive experience in managing teams across Ireland. Currently overseeing 7 team managers and over 100 field technicians. Proven track record in delivering high-quality solutions for major telecom clients, including Virgin Media, Sky, and Vodafone. Expertise in operational efficiency, fiscal performance, and team development, consistently achieving high customer satisfaction and safety standards. Committed to continuous improvement and fostering a motivated, high-performing team environment.

Overview

20
20
years of professional experience

Work history

Regional manager

Actavo
Magna Business Park, Citywest
05.2024 - Current
  • Responsible for overseeing daily operations, ensuring all scheduled installations are executed efficiently and within designated timeframes, while maintaining high standards of quality and customer satisfaction.
  • Facilitating daily performance review meetings with team managers to assess operational metrics, identify areas for improvement and drive accountability across teams.
  • Actively involved in the companies recruitment process, regularly conducting interviews and collaborating with HR to attract to top talent that align with company values.
  • Contribute to payroll administration by ensuring all employee wages, including additional payments such as overtime, bonuses and allowances are calculated and processed in a timely manner.
  • Oversee client complaint resolution by reviewing damage summary reports and ensuring timely follow-up and closure. Host weekly complaint review meetings to monitor progress, identify recurring issues and implement corrective actions.
  • Involved in health and safety compliance, working closely with team managers to ensure adherence to standard operating procedures. Monitor and support the achievement of monthly QA/QC KPI targets.
  • Conduct probation reviews and lead detailed investigation processes as part of HR disciplinary procedures.

Team Manager

Actavo
Magna Business Park, Citywest
06.2021 - 05.2024
  • Conducted audits, on-site investigations, and risk assessments to ensure regulatory compliance.
  • Oversaw daily residential, fibre, and SME installations alongside service calls.
  • Provided management with efficiency updates during daily meetings, ensuring appointments achieved full working hours.
  • Established achievable completion rates and NPS targets, motivating team towards company goals.
  • Led by example through effective priority management and on-site coaching.
  • Monitored team development by setting performance objectives and delivering constructive feedback.
  • Scheduled workloads to maximise capacity effectively throughout the team.
  • Facilitated monthly team meetings and toolbox talks to enhance communication.

Residential Technician

Actavo
Magna Business Park, Citywest
12.2016 - 06.2021
  • Managed daily route planning for six to eight installation or service calls.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Provided support as step up team manager when required.
  • Mentored nine staff members to become fully qualified technicians.
  • Diagnosed and repaired technical issues, demonstrating strong analytical skills.
  • Executed troubleshooting for equipment and network problems efficiently.
  • Received positive customer feedback through excellent interaction and service.

Records Centre Team Leader

Oasis Records Management
Northern Cross Business Park, Finglas
07.2007 - 11.2016
  • Delivered toolbox talks to provide guidance and instruction to team members.
  • Managed company records effectively, both on-site and off-site.
  • Handled incoming and outgoing calls and emails to address customer queries.
  • Ensured timely and efficient resolution of all customer requests.
  • Forecasted manpower requirements based on daily workloads and company targets.

Warehouse/Administration

Creative Labs
Ballycoolin Industrial Estate
09.2005 - 07.2007
  • Utilised word processing, spreadsheet, and database software for efficient data management.
  • Executed data entry tasks accurately to maintain inventory records.
  • Received, stored, and shipped goods, ensuring timely delivery.
  • Enhanced warehouse layout to maximise storage capacity and streamline operations.
  • Picked and packaged items with attention to detail for optimal presentation.

Education

Primary School -

1991 - 1999 Mulhuddart National School

Secondary School -

1999 - 2004 St. Declans College

College -

2004 - 2005 Colaiste Ide

Skills

  • Organizational skills
  • Coaching and leadership
  • Effective communicator
  • Problem solving
  • Hardworking and flexible
  • Attention to detail
  • Leading by example
  • Positive mindset
  • Ability to work under pressure
  • Customer service orientation
  • Time management
  • Multitasking proficiency

Accomplishments

  • Promoted from technician to team manager and subsequently to regional manager in recognition of leadership capabilities.
  • Ingenium line manager course (2022, 2025)
  • Yellow belt in lean six sigma
  • BTECH business course
  • Accident and investigation course
  • Rivo safeguard course
  • Regularly achieving monthly KPI's
  • Full clean driving licence

References

Allan McFadden - Former Divisional Director, Actavo : 0877779163

Katie-Ann Grendon - Head of Operations, Actavo, Mobile : 0863903734

Neil Weatherston - Regional Manger, KN Circet, Mobile : 0834333798

John Hughes - Regional Manager, Actavo, Mobile : 0877514389



Timeline

Regional manager

Actavo
05.2024 - Current

Team Manager

Actavo
06.2021 - 05.2024

Residential Technician

Actavo
12.2016 - 06.2021

Records Centre Team Leader

Oasis Records Management
07.2007 - 11.2016

Warehouse/Administration

Creative Labs
09.2005 - 07.2007

Primary School -

1991 - 1999 Mulhuddart National School

Secondary School -

1999 - 2004 St. Declans College

College -

2004 - 2005 Colaiste Ide

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Dara Doyle