Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Dany Vimar

Dublin

Summary

Experienced Senior Agent with a demonstrated ability to exceed targets, foster client relationships.. Skilled in negotiation, communication, and problem-solving. Proficient in team leadership and cross-departmental collaboration.

Overview

9
9
years of professional experience

Work History

Senior Agent

Accenture
Dublin
08.2024 - Current
  • Supported management in supervising and optimizing team performance;
  • Extracted, analyzed, and reported key data to clients, ensuring transparency and alignment with business objectives;
  • Acted as a point of reference for agents, providing guidance and resolving complex cases;
  • Assisted in developing agents' problem-solving skills, maintaining high service quality standards;
  • Handled high-pressure situations, delivering strategic insights to enhance team success and client satisfaction.

Data Analyst

Accenture
Dublin
08.2023 - 08.2024
  • Consistently achieved or exceeded targets being recognized as a top performer on my team and demonstrating a strong eye for detail;
  • Collaborated with cross-functional teams to refine Analytic tactics, enhancing the efficiency and effectiveness of lead generation processes;
  • Applied the cultural and language knowledge to reach 100% volume of the finished project for the market.

Assistant Team Leader - Customer Service

Accenture
Dublin
04.2022 - 07.2023
  • Continually sought to promote the mission and brand of the company providing excellent customer service at any opportunity;
  • Responsible for resolving customer issues and learning complex workflows;
  • Shadowing senior agents and managing the team;
  • Supervising and managing a team of customer service representatives, providing guidance and support;
  • Handling escalated customer inquiries or complaints and ensuring timely resolution;
  • Conducted outbound prospecting through cold calls, emails, and social media outreach to identify and qualify potential leads.
  • Collaborated closely with the sales team to schedule meetings and hand over qualified leads for further follow-up.
  • Achieve and exceed high quality standards and be able to maintain them for long
  • Conducted market research to identify new opportunities and target industries for growth.

Guitar Teacher

Freelance
Italy
01.2016 - 01.2021
  • Developing personalized lesson plans of studies based on students' goals and abilities;
  • Evaluating students' progress and providing constructive feedback to help them improve;

Education

European professional qualification degree in Music Production & Sound Engineering -

SIGNUM SOC.COOP. CONSORTILE A R.L.
09.2022

Diploma in Applied Sciences -

Stanislao Cannizzaro High School
06.2020

Skills

  • Communication
  • Customer Management
  • Leadership
  • Investigation
  • Strategic Planning
  • Operations Management
  • Customer rapport building
  • Coaching and Mentoring
  • Performance Analysis
  • Contract Negotiations
  • Schedule Management
  • Resolving customer issues

Languages

  • Italian
  • English

Timeline

Senior Agent

Accenture
08.2024 - Current

Data Analyst

Accenture
08.2023 - 08.2024

Assistant Team Leader - Customer Service

Accenture
04.2022 - 07.2023

Guitar Teacher

Freelance
01.2016 - 01.2021

European professional qualification degree in Music Production & Sound Engineering -

SIGNUM SOC.COOP. CONSORTILE A R.L.

Diploma in Applied Sciences -

Stanislao Cannizzaro High School

Similar Profiles

CREATE PROFILE
Dany Vimar