Danilo Jose Solorzano Sanchez
Clonshaugh
Summary
Customer service and collections professional with leadership experience in credit formalization, portfolio monitoring, and financial relief. Handles high-volume service, supports compliance, manages stakeholder communication, and resolves client issues with accuracy and calm under pressure.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Food and Beverage Assistant
Clayton Hotel Dublin Airport
Condado de Dublín
04.2026 - Current
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.
- Served meals and drinks to customers, ensuring timely delivery and meeting quality standards.
- Took orders, using effective upselling techniques to increase customer interest in additional products.
- Processed cash and card payments, providing correct change for cash purposes.
- Maintained safe hygiene and food handling standards for full compliance.
Credit Formalization Supervisor
LAFISE Bank
Bancentro Nicaragua
01.2021 - 01.2022
- Managed and supervised credit formalization team to enhance operational effectiveness and team collaboration.
- Oversaw credit formalization process to ensure timely and accurate loan processing.
- Ensure compliance with regulatory and internal control.
- Coordinated with internal and external stakeholders to align objectives and streamline communication.
- Monitored operational risk by evaluating processes and identifying potential vulnerabilities. and process improvement.
Repymnt portfolio officer
LAFISE Bank
Bancentro Nicaragua
01.2019 - 01.2020
- Negotiated in-person with clients on credit card restructurings, facilitating mutually beneficial repayment arrangements.
- Oversaw operations of external collection agencies, ensuring compliance with regulations and optimising collection effectiveness.
- Conducted continuous monitoring of portfolio performance to identify potential risks.
- Reviewed client files for DIRAC summons, ensuring accurate documentation and adherence to legal requirements.
Financial relief Officer
LAFISE Bank
Bancentro Nicaragua
01.2018 - 01.2019
- Negotiated debit restructurings with clients to effectively adjust payment plans, ensuring compliance with SIBOIF standards.
- Conducted preliminary analysis of debit levels against payment capacity to inform restructuring decisions.
- Compiled weekly reports on percentage of cases submitted for financial relief, highlighting trends and areas for improvement.
- Development of client payment scenarios.
Administrative Collection Officer
LAFISE Bank
Bancentro Nicaragua
01.2016 - 01.2018
- Manage assigned monthly client portfolio.
- Monitor payments on assigned portfolio.
- Conducted regular follow-ups with clients to ensure timely updates on portfolio status.
- Prepared weekly report detailing portfolio recovery percentage to inform strategy.
- Facilitated client discussions to develop tailored credit restructuring options.
Education
QQI Level 4 - English for speakers of the other languagues
Dublin College
Swords, L01-2026
Bar Fundamentals Training
The Heiniken Academy
Heiniken Academy01-2026
Barista Course - Intermediate Skills/ Coffee foundation
The Boutique Barista School of Dublin
Ireland01-2026
Food Safety - (HACCP): Level 1.
Bartira
Ireland01-2026
Education Service - English the for speakers of the other languages (ESOL)
Blanchardstown Adult
Ireland01-2025
Bachelor of Business Administration -
University of Commercial Sciences - UCC
Nicaragua01-2024
Skills
- Leadership
- Assertive communication
- Teamwork
- Conflict Resolution
- Work Under Pressure
- Customer service
- Cash handling
- Multitasking efficiency
Languages
Spanish
Proficient
C2
English
Intermediate
B1
References
- Joel, Latino, 083 122 8025
- Segundo Antonio, Moraes Flores, 087 103 5809
Timeline
Food and Beverage Assistant
Clayton Hotel Dublin Airport
04.2026 - Current
Credit Formalization Supervisor
LAFISE Bank
01.2021 - 01.2022
Repymnt portfolio officer
LAFISE Bank
01.2019 - 01.2020
Financial relief Officer
LAFISE Bank
01.2018 - 01.2019
Administrative Collection Officer
LAFISE Bank
01.2016 - 01.2018
QQI Level 4 - English for speakers of the other languagues
Dublin College
Bar Fundamentals Training
The Heiniken Academy
Barista Course - Intermediate Skills/ Coffee foundation
The Boutique Barista School of Dublin
Food Safety - (HACCP): Level 1.
Bartira
Education Service - English the for speakers of the other languages (ESOL)
Blanchardstown Adult
Bachelor of Business Administration -
University of Commercial Sciences - UCC