DANIJELA RADOJLOVIC
Dublin,Ireland
Summary
Experienced professional focused on retail sales with customer-centric approach. Drive sales growth through personalised service and in-depth product knowledge. Excel in creating engaging shopping experiences and building customer loyalty.
Overview
22
22
years of professional experience
24
24
years of post-secondary education
Work history
Sales Assistant
TUTHILLS LTD
Dublin, Ireland
2019.08 - 2023.01
- Processed cash and card payments during busy shopping periods minimise customer waiting times.
- Cultivated excellent customer relationships by providing helpful, friendly, attentive customer service.
- Participated in staff training sessions to developer product knowledge sales techniques.
- Built rapport with new existing customers to boost client retention.
- Keeping shop tidy, checking products on shelves.
- Exceeded monthly sales targets by average of 15% through upselling product recommendations.
Logistics operative
FONFIX (Vodafone Repair Lab Sandyford)
Dublin, Ireland
2016.11 - 2018.12
- Entering data of incoming repaired outgoing phones on daily bases.
- After repair functional testing of devices to ensure quality standards.
- Ensure that all outgoing phones are correct.
- Phones that passed test are packed and stored, phones that didn't pass test are returned to repair department.
- Delivered excellent customer service, achieving 95% satisfaction rating in feedback surveys.
Sales assistant
BOUTIQUE SCHIC
Leskovac, Serbia
2000.11 - 2015.02
- Communicating with customers to provide information about products. (clothing, footwear, accessories),
- Presenting quality, benefits of items.
- Taking care, appearance of work.
- Serving customers, performing standard sales activities packaging goods, handling cash transaction.
- Knowledge of assortment, providing advice product maintenance are important.
- Maintained 100% accuracy in daily cash handing and register balancing.
- Assisted with stock management, reducing shelf gaps and stock discrepancies by 12%
Education
Interior designer and textile designer - Desing textil
Department of Higher Technological and Art School
Leskovac, Serbia 1998.09 - 2020.06
Advanced Office Administration and Management - Level 6, Business administration
DFEI (Dun Laoghaire Further Education Institute
Dublin, Ireland 2023.09 - 2025.06
Skills
- Strong organisation
- Problem-solving
- Attention on details
- Customer service
- Teamwork
- Creativity
- Work under pressure
- Stock control
- Store layout designing
- Effective listening
- Confident communicator
- Product knowledge
- Stock counting
Affiliations
- Art, Design and Ayurveda (Ayurveda emphasizes balance between body, mind, spirit, and environment. It treats the root causes of illness, not just symptoms.
Languages
Serbian
Fluent
Greek
Fluent
English
Fluent
Timeline
Advanced Office Administration and Management - Level 6, Business administration
DFEI (Dun Laoghaire Further Education Institute
2023.09 - 2025.06
Sales Assistant
TUTHILLS LTD
2019.08 - 2023.01
Logistics operative
FONFIX (Vodafone Repair Lab Sandyford)
2016.11 - 2018.12
Sales assistant
BOUTIQUE SCHIC
2000.11 - 2015.02
Interior designer and textile designer - Desing textil
Department of Higher Technological and Art School
1998.09 - 2020.06