DANIELLE WINGER
Porter Ranch
Summary
Client relationship professional and seasoned sales professional with focus on optimizing customer interactions and fostering long-term client loyalty. Known for effective collaboration and achieving targeted results. Reliable team player with adaptability in dynamic environments. Skilled in client communication and problem resolution.
Overview
14
14
years of professional experience
Work History
Client Relationship Associate
Churchill Management Group
03.2020 - 09.2024
- Analyzed customer feedback and identified areas for improvement.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Conducted extensive research on prospective clients'' industries and business models, allowing for more targeted outreach.
- Provided ongoing support during project implementation phases, ensuring successful outcomes aligned with client objectives.
- Delivered timely updates on account status and performance metrics, enabling clients to make informed decisions about their investments.
- Developed comprehensive reports highlighting client progress, leading to improved decision-making processes.
- Conducted quarterly business reviews, presenting findings and actionable insights for continued growth.
Medical Office Assistant
Dr. Raskin Inc.
01.2019 - 01.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Sold concierge services to patients for personalized care
- Familiar with HIPAA policy and regulations
Store Manager
House of CB
01.2016 - 01.2019
- Consistently ensuring back office paperwork is accurate for auditing purposes
- Administering payroll as well as scheduling
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
Administrative Assistant/Office Manager
Brown Greer and Associates
01.2011 - 01.2015
- Earned a raise after working only a year due to my incredible hard work
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Bachelor of Science - Business Management
Southern University of Baton Rouge
01.2011
Skills
- Office Management
- Operations Management
- Client Relations Management
- Staff Training & Development
- Sales proficiency
- Goal-oriented mindset
- Account management
- CRM software proficiency
Timeline
Client Relationship Associate
Churchill Management Group
03.2020 - 09.2024
Medical Office Assistant
Dr. Raskin Inc.
01.2019 - 01.2020
Store Manager
House of CB
01.2016 - 01.2019
Administrative Assistant/Office Manager
Brown Greer and Associates
01.2011 - 01.2015
Bachelor of Science - Business Management
Southern University of Baton Rouge
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