Danielle Whelan

• Advise global professionals on accredited CX qualifications, matching programs to career goals through a consultative sales approach
• Manage full sales cycle: from initial outreach to enrolment and learner onboarding
• Support prospects through employer sponsorship discussions and flexible payment plans
• Collaborate cross-functionally with marketing and course delivery teams to enhance learner engagement and conversion
• Represent the Academy through webinars, outreach, and tailored communication
  Key Achievements:
  ✓ Surpassed monthly sales target by 38.8% during a period of 25% reduced lead volume, demonstrating resilience and high conversion ability in a challenging market
• ✓ Initiated shift from inbound-only to outbound sales by proposing a proactive outreach strategy, now implemented to broaden lead generation channels and reduce reliance on website traffic

Proactively identified and converted sales opportunities through strategic outreach.

• Managed full sales cycle, delivering seamless customer journeys.
• Leveraged CRM tools to track pipeline activity and drive improvements in conversion rates.
• Consistently exceeded individual targets, contributing to overall revenue growth.

✓ Surpassed quota 8 months in a row

✓ Revamped and optimized existing outreach templates, resulting in higher engagement and conversion rates among existing customer leads

Retention Specialist (Dec 2023 – Sep 2024)

• Executed targeted win-back strategies, increasing customer retention by 20%

Team Leader & Training Manager (Oct 2021 – Dec 2023)

• Directed outbound sales team of 15, coaching reps to exceed targets
• Implemented new call scripting and objection handling strategies
• Facilitated skills development workshops, resulting in 20% lift in lead conversion

Call Centre Sales Agent (Aug 2021 – Oct 2021)

• Sold solar energy solutions through high-volume outbound calling
• Delivered exceptional customer experience and was promoted within 3 months
  Key Achievement:
  ✓ Generated $216K in a single month — a company sales record

Lead Generator (Jun 2020 – Aug 2021)

• Spearheaded face-to-face public engagement for solar initiatives
• Built trust through authentic conversations and high-quality lead generation
  Key Achievements:
  ✓ Personally generated over $2.5M in revenue
  ✓ Led a team generating $830K in additional revenue