DANIELLE O'NEILL
Lordship, Cooley
Summary
Detail-oriented office manager with proven success in enhancing operational efficiency and fostering team collaboration. Expertise in conflict resolution, budget management, and workflow improvement. Demonstrated ability to manage customer queries effectively, ensuring a positive guest experience while multitasking and handling administrative duties with precision.
Overview
27
27
years of professional experience
Work History
Accounts Administrator
N&F
Remote, Ireland
01.2025 - Current
- Assisted in preparation of monthly and annual financial reports, providing accurate insights for performance evaluation.
- Processed daily data volumes accurately and efficiently, ensuring integrity in financial records.
- Resolved customer complaints through calm communication and structured problem-solving, enhancing customer satisfaction.
Clerical Officer (Contract)
LMETB
Dundalk, Ireland
09.2025 - 10.2025
- Coordinated incoming and outgoing correspondence, including post, email, and faxes, to streamline communication processes.
- Responded to telephone and face-to-face enquiries, delivering exceptional service and redirection.
- Managed confidential documents discreetly, ensuring compliance with data security and privacy standards.
- Greeted guests on arrival, facilitated check-in, and efficiently directed room allocation to enhance guest experience.
Office Manager
Hero Digital
San Francisco, United States
01.2023 - 09.2023
- Coordinated front-of-house management by effectively delegating office administration tasks.
- Facilitated administrative support for senior management, contributing to informed decision-making processes.
- Managed office correspondence, ensuring timely and effective communication via emails, phone calls, and mail.
- Utilised problem-solving skills to resolve office-related issues, minimising disruption to operations.
Office Manager
Genentech
San Francisco, United States
01.2022 - 11.2022
- Managed daily office operations, coordinated meetings, and scheduled appointments to support smooth business functionality.
- Delegated administrative tasks to team members, enhancing overall office efficiency.
Owner
HiViz Secretarial Services
San Francisco, United States
03.2019 - 12.2021
- Prepared client financial reports to maintain clear and up-to-date records.
- Entered invoice data and processed billing requests accurately to ensure timely payments.
- Responded to client queries promptly to facilitate effective communication.
Office Manager
Index Exchange
San Francisco, United States
08.2018 - 03.2019
- Implemented office policies and procedures, enhancing operational efficiency and ensuring staff adherence to best practices.
- Collaborated with external vendors and service providers to ensure timely delivery of services and goods, supporting uninterrupted office operations.
- Maintained standardised accounting records, upholding financial controls and accuracy.
Office Manager
Novartis PLS & Alcon
Dublin, Ireland
01.2016 - 08.2018
- Resolved office-related issues, minimising disruption to business operations.
- Processed data and entered orders into relevant systems, ensuring accurate records and documentation.
- Supported timely responses to department emails, upholding company communication standards.
Marketing Administrator
DMG Media
Dublin, Ireland
07.2014 - 12.2015
- Managed social media platforms to enhance online visibility and increase audience engagement.
- Prepared documentation and maintained organised records to support accurate reporting processes.
- Coordinated office operations and managed vendor schedules to ensure timely service delivery.
Marketing Administrator
IPG Media Brands
Dublin, Ireland
03.2003 - 03.2014
- Prepared daily, weekly, and quarterly marketing forecasts to inform strategic decisions.
- Maintained records of sales activities and analysed trends to identify underserved areas and potential improvements.
- Negotiated with vendors and service providers to secure cost-effective marketing solutions, enhancing budget efficiency.
Administrator (Contract)
Accenture
Dublin, Ireland
11.2002 - 02.2003
Administrator (Contract)
Carat
Sydney, Australia
07.2002 - 10.2002
Administrator (Contract)
Zenith
Sydney, Australia
04.2002 - 06.2002
Administrator (Contract)
Mindshare
Sydney, Australia
01.2001 - 03.2001
Administrator
Mindshare
Dublin, Ireland
01.1999 - 10.2000
Education
Diploma - Digital Marketing
Digital Marketing Institute
Dublin, Ireland01.2013
Bachelor of Arts - Media & Marketing
Dublin Business School
Dublin, Ireland01.2007
Skills
- Payment processing
- Invoicing
- Customer relationship management
- Data entry efficiency
- Office suite expertise
- Microsoft applications proficiency
- Office management
- Administrative support
- Diary and appointment management
- Vendor coordination
- Time management
- Organisation skills
- Problem solving
- Customer service
- Verbal communication
- Communication skills
- Professionalism
- Confidentiality assurance
- Confidentiality assurance
Languages
English
Custom
linkedin.com/in/danielle-oneill
Interests
- I swim 5km a week
- Walk my dogs daily
- Enjoy gardening
Timeline
Clerical Officer (Contract)
LMETB
09.2025 - 10.2025
Accounts Administrator
N&F
01.2025 - Current
Office Manager
Hero Digital
01.2023 - 09.2023
Office Manager
Genentech
01.2022 - 11.2022
Owner
HiViz Secretarial Services
03.2019 - 12.2021
Office Manager
Index Exchange
08.2018 - 03.2019
Office Manager
Novartis PLS & Alcon
01.2016 - 08.2018
Marketing Administrator
DMG Media
07.2014 - 12.2015
Marketing Administrator
IPG Media Brands
03.2003 - 03.2014
Administrator (Contract)
Accenture
11.2002 - 02.2003
Administrator (Contract)
Carat
07.2002 - 10.2002
Administrator (Contract)
Zenith
04.2002 - 06.2002
Administrator (Contract)
Mindshare
01.2001 - 03.2001
Administrator
Mindshare
01.1999 - 10.2000
Diploma - Digital Marketing
Digital Marketing Institute
Bachelor of Arts - Media & Marketing
Dublin Business School