Danielle O Kelly
Summary
Energetic Front Desk Receptionist who can provide efficient, organized and friendly secretarial support. Experienced in creating schedules, making appointments, managing busy switchboard and providing clients with optimal customer service. I am hard working person with excellent communication and interpersonal skills. I have natural ability to build rapport with others through active listening and participation.
Overview
11
11
years of professional experience
Work History
Service Delivery Co-ordinator
IT.IE
05.2024 - Current
- Prioritize, assign and manage IT support tickets to ensure timely resolution based on urgency and impact
- Stock and Inventory Management: Tracking, and maintenance of IT Inventory
- Manage the logistics of delivery & distributing IT hardware and equipment to client sites
- Co-ordinate and resolve IT incidents by mobilizing support teams and technical resources efficiently to minimize downtime
- Administrate Cyber Security awareness- Sending phishing emails and reports
Front Of House Receptionist
The Capel Building
05.2022 - 05.2024
- Manage inbound calls, directing them to the correct department
- Greet visitors, alerting the relevant staff member of their arrival
- Ensure to create a warm and welcoming experience
- Booking meeting rooms and ordering stock supplies
- General administration
Fragrance Consultant
Boots
09.2013 - 05.2022
- Responding to customer questions and requests in a prompt and efficient matter
- Maintained knowledge of current sales, promotions and policies
- Recommended merchandise to customers based on their needs and preferences
- Build a relationship with customers on increase sales and the likelihood of repeat business
- Organized stock to shelves and maintained stock levels
- Attended weekly conference and business calls
- Work as part of a team to do in store events
Education
FETAC Level 6 - Hotel Reception Operations (DHRXX- FETAC Level 6)
Colaiste Ide College
08.2012
FETAC Level 5 - Secretarial & Computer Skills (BBS FETAC Level 5)
Colaiste Ide College
08.2011
Leaving Cert - Junior & Leaving Cert
Colaiste Mhuire
05.2006
Skills
- Multitasking
- Ability to Work in a Team
- Adaptability
- Time Management Skills
- Communication Skills
- Organizational Skills
- Attention to Detail
- Relationship Building
- Reliability
References
References available upon request
Timeline
Service Delivery Co-ordinator
IT.IE
05.2024 - Current
Front Of House Receptionist
The Capel Building
05.2022 - 05.2024
Fragrance Consultant
Boots
09.2013 - 05.2022
FETAC Level 6 - Hotel Reception Operations (DHRXX- FETAC Level 6)
Colaiste Ide College
FETAC Level 5 - Secretarial & Computer Skills (BBS FETAC Level 5)
Colaiste Ide College
Leaving Cert - Junior & Leaving Cert
Colaiste Mhuire
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