Danielle Mc Evoy

Self-disciplined professional with ample experience in IT, customer service and technical support. Proficient in Salesforce, Jira, and Zendesk, with a strong background in Microsoft 365 administration and IT service ticketing systems. Demonstrates exceptional patience with end users and excels in quality assurance reporting. Committed to advancing career goals by integrating technical skills with a focus on improving IT service delivery. Adept in troubleshooting, and always maintaining help in the client needs. Always eager to enhance skills and achieve growth in any organisation.

• Yoga
• Mindfulness
• Walking

Recognised for consistently high CSAT scores and proactive support contributions.
Promoted internally within a short period and entrusted with cross-functional responsibilities and documentation leadership.
Been recognised for consistently leading the team's customer satisfaction scores, and my eagerness to assist colleagues with quick ticket resolution has been impressive. My role as a collaborative worker ensures smooth operations and efficient task completion, while my supportive nature creates a positive atmosphere where everyone feels valued.

Co-Pilot Champ

Microsoft Word

Microsoft Spreadsheet

Supervisory Management Cert