Danielle Flavin
Kill
Summary
Dedicated professional with strong communication skills and experience in fast-paced environments. Detail-oriented and organised, capable of multitasking effectively. Thrives both independently and in team settings, seeking to leverage acquired skills in a role that fosters further growth and development.
Overview
24
24
years of professional experience
Work History
Medical Receptionist
Doocter.ie
Waterford
12.2025 - Current
- Answered patients' questions in person, by email, or by phone.
- Greeted patients upon arrival, verified personal information, and updated records in the electronic health system.
- Managed patient appointments, including scheduling, rescheduling, and cancellations, to optimise clinic flow.
- Handled confidential patient information with discretion, adhering to data protection regulations.
- Offered calm and collected manner to patients in distress, promptly responding to medical emergencies.
Healthcare Assistant/Activities Coordinator
St Marys sheltered Housing Good shepherd Sisters
Waterford
07.2021 - 08.2026
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Administered medication to patients, ensuring adherence to care plans and enhancing overall health.
- Monitoring and recording patients' care
- Maintained cleanliness of homes, promoting a safe and welcoming environment for residents.
- Preparing meals for residents
- Organised activities and outings for residents, fostering engagement and improving quality of life.
- Support visits
- Residents' appointments
- Collecting sand signing in of medication
- Residents Shopping
- Petty Cash
- Personal Care
Healthcare Assistant
Urusline Sisters Waterford
03.2022 - 05.2025
- Provided personal care support to residents
- Prepared nutritious meals for residents
- Facilitated outings for residents by driving them
- Managed laundry services for residents
- Performed cleaning duties in resident areas
Healthcare assistant
Sodexo Sisters of Mercy
Carrick on Suir, Co Tipperary
10.2017 - 07.2021
- Provided personal care to clients
- Assisting patients with toileting
- Administered medication to ensure patient adherence to prescribed treatment plans
- Monitoring and recording patients
- Coordinated activities and exercise sessions to enhance residents' physical and social well-being
- Preparing meals for breakfast and supper
- Performed cleaning duties, ensuring rooms were hygienic and beds were properly dressed for resident comfort
- Managed laundry services for residents
- Offered companionship to clients
Housekeeper
Mooncoin Nursing Home
Pollrone, Moonoin
02.2016 - 03.2017
- Cleaned rooms and bathrooms for patient comfort and hygiene
- Maintained building hygiene standards by cleaning and ensuring compliance with health and safety guidelines
- Sorted and washed laundry items by fabric type and care instructions for optimal care and maintenance
- Assisted in kitchen preparations and cleaning tasks for dinner and supper service
Alpro Services
Parkmore, Galway
01.2014 - 07.2014
- Contract Cleaners
Contract Cleaner servicing Halfords
Office Care Services
Swansea, South Wales
11.2012 - 07.2014
- Cleaned restrooms, maintaining high hygiene standards for user safety.
- Maintained building floors through sweeping, mopping, scrubbing, and vacuuming, ensuring cleanliness and safety.
- Collected and emptied rubbish bins, contributing to a tidy and safe environment.
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.
- Dust furniture, walls, machines, or equipment.
Contract cleaner WIT
Derrycourt Cleaning Contractors
Finglas, Dublin 11
10.2012 - 07.2013
- Maintained clean building floors through sweeping, mopping, scrubbing, and vacuuming to ensure safe and hygienic environments.
- Served, cleaned, and restocked restrooms to ensure hygiene and accessibility for users.
- Collected and emptied rubbish bins throughout the facility to maintain cleanliness and organisation.
- Strip, seal, finish, and polish floors.
- Clean and polish furniture and fixtures.
- Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.
- Dusted furniture, walls, machines, and equipment to keep surfaces clean and free from allergens.
- Informed managers of necessary major repairs or upgrades to building systems to support optimal facility operations.
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
- Spray insecticides or fumigants to prevent insect or rodent infestation.
- Requisition supplies or equipment needed for cleaning and maintenance duties.
- Clean laboratory equipment, such as glassware or metal instruments, using solvents, brushes, rags, or power cleaning equipment.
- Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
- Set up, arrange, or remove decorations, tables, chairs, ladders, or scaffolding to prepare facilities for events, such as banquets or meetings.
- Restored building interiors affected by fire, smoke, or water damage using commercial cleaning equipment to return spaces to safe conditions.
Operative
Woodlock Nursing Home
Portlaw, Co Waterford
10.2011 - 10.2012
- Maintained building hygiene standards by cleaning and ensuring compliance with health and safety guidelines
- Assisted in food preparation and kitchen clean-up, contributing to efficient service during peak hours
- Sorted and washed laundry items by fabric type and colour to ensure proper care and presentation
Feed Service Assistant
Ger.’s Take Away
Kill, Co Waterford
07.2007 - 12.2007
- Served customers professionally, prioritising speed and accuracy to enhance order fulfilment experience.
- Delivered customer service in fast-paced retail environment, ensuring satisfaction and quick resolution of inquiries.
- Executed transactions efficiently at point of sale, contributing to smooth operational flow.
Deli Assistant
Dunphy’s Newsagents & Delicatessen
Cork Road, Waterford
09.2007 - 10.2007
- Provided customer service by addressing inquiries and resolving issues to enhance customer satisfaction
- Processed cash register sales accurately during peak hours, contributing to efficient operation and customer flow
- Prepared food items for service in a fast-paced kitchen environment, ensuring timely availability for customers
Cleaning Supervisor
Initial Cleaning Company
Llanishen, Cardiff
03.2007 - 07.2007
- Delivered mobile cleaning services in Marks & Spencer’s stores across Cardiff, ensuring high standards of cleanliness and customer satisfaction
- Maintained accurate records of cleaning schedules, staff attendance, and inventory levels for efficient operation.
- Organised cleaning and equipment storage areas for easy access.
- Monitored stock levels for cleaning supplies and equipment, using daily inventory reports for guidance.
General Assistant
Super Valu Supermarket
Priests Road, Tramore
05.2005 - 07.2005
- Operated cash register during peak hours, ensuring accurate transactions and customer satisfaction
- Packed purchased items for customers, facilitating a smooth checkout experience
- Completed assigned tasks efficiently and with minimal supervision.
- Managed the cleanliness and organisation of the office environment, arranging for repairs and maintenance as needed.
- Monitored existing stock on daily basis, accurately submitting orders to maintain optimal inventory levels.
Shop Assistant
Spar Supermarket
Kilmeaden, Co Waterford
11.2002 - 07.2004
- Managed cash register during peak hours to ensure efficient customer service
- Procured stock to maintain product availability and meet customer demand
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Replenished items and organised displays to keep stock looking professional.
Education
Supervisory management level 6 -
Waterford Training Centre
Waterford11-2023
Next Steps Programme -
FÁS
Manor St John09-2012
Core Employment Skills - First Aid, Manual Handling, Computers, Safe Pass
FÁS Training Centre
Waterford07-2009
BTI Training center - Care Skills, Care Support, Computers, Care of the older person, Palliative of Care, Infection Control
Brothers of the Charity Belmount ferrybank
01-2018
Junior Certificate -
St Declan’s Community College
Kilmacthomas, Co Waterford01-2004
Skills
- Patient reception
- Appointment scheduling
- Patient management
- Medical record management
- Medical confidentiality
- Administrative support
- Customer service
- Health and Safety
- Quality Control
- Attention to Detail
- Multi-tasking Abilities
- Excellent Team Player
- Interpersonal Skills
- Patient interaction
- Office coordination
- Achieve Targets
References
Available on request
Timeline
Medical Receptionist
Doocter.ie
12.2025 - Current
Healthcare Assistant
Urusline Sisters Waterford
03.2022 - 05.2025
Healthcare Assistant/Activities Coordinator
St Marys sheltered Housing Good shepherd Sisters
07.2021 - 08.2026
Healthcare assistant
Sodexo Sisters of Mercy
10.2017 - 07.2021
Housekeeper
Mooncoin Nursing Home
02.2016 - 03.2017
Alpro Services
01.2014 - 07.2014
Contract Cleaner servicing Halfords
Office Care Services
11.2012 - 07.2014
Contract cleaner WIT
Derrycourt Cleaning Contractors
10.2012 - 07.2013
Operative
Woodlock Nursing Home
10.2011 - 10.2012
Deli Assistant
Dunphy’s Newsagents & Delicatessen
09.2007 - 10.2007
Feed Service Assistant
Ger.’s Take Away
07.2007 - 12.2007
Cleaning Supervisor
Initial Cleaning Company
03.2007 - 07.2007
General Assistant
Super Valu Supermarket
05.2005 - 07.2005
Shop Assistant
Spar Supermarket
11.2002 - 07.2004
Supervisory management level 6 -
Waterford Training Centre
Next Steps Programme -
FÁS
Core Employment Skills - First Aid, Manual Handling, Computers, Safe Pass
FÁS Training Centre
BTI Training center - Care Skills, Care Support, Computers, Care of the older person, Palliative of Care, Infection Control
Brothers of the Charity Belmount ferrybank
Junior Certificate -
St Declan’s Community College