Daniela Vergara Martínez
Galway
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Assistant
Kids Around Malta
Sliema
05.2024 - 09.2024
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Craft Beer Specialist Service Cashier
Delibeer/ Monkey SPA
Santiago
05.2023 - 01.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Analyzed market trends and competitor activity to inform business strategy.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Identified potential new markets for direct sales activities.
- Analyzed sales data to identify opportunities for expanding the beer selection and optimize shelf space utilization.
Craft Beer Sales Representative
Hops cervecería comercial LTDA
Santiago
11.2022 - 04.2023
- Conducted market research to identify potential customers and target markets.
- Organized promotional events, tastings and tours for local craft breweries.
- Built relationships with business owners, distributors, and retailers to expand distribution networks.
- Provided product training sessions for new staff members at retail stores.
- Resolved customer issues related to product quality or availability promptly.
- Participated in trade shows and conventions to promote craft beers from various breweries.
- Visited restaurants and bars regularly to ensure proper display of products in store shelves.
- Prepared monthly progress reports outlining key achievements against targets set.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Resolved customer issues and offered continual support throughout sales, delivery and processes.
- Developed and implemented strategies to increase sales of craft beer in the region.
Chef Assistant
The Galleon Restaurant
Galway
07.2022 - 11.2022
- Assisted Chef in preparing ingredients for various dishes.
- Stocked food items and supplies as needed.
- Prepared salads, sandwiches, appetizers, and other menu items as instructed by Chef.
- Monitored temperatures of ovens and grills to ensure proper cooking times were observed.
- Organized walk-in coolers and freezers according to FIFO principles.
- Responded quickly to requests from customers or colleagues.
- Displayed a positive attitude while working under pressure in a busy environment.
- Cleaned and sanitized food preparation areas, complying with hygiene codes and health and safety standards.
- Monitored food expiration dates and removed rotated items to prevent foodborne illnesses.
Hostess Manager
Dirty Deeds bar (Specialist on beer)
Santiago
12.2019 - 10.2021
- Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
- Ensured that all guests received prompt, courteous attention from the hostesses.
- Resolved any complaints or issues with customers quickly and professionally.
- Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Senior Technician - International And Traditional Chilean Gastronomy
CFT Santo Tomas
Santiago, Chile11-2007
Some College (No Degree) - Cicerone Certified Beer Serve
Cicerone Certification Program
UkSome College (No Degree) - English-as-a-Second-Language Education
International House
Galway - MaltaSkills
- Employee Scheduling
- Sales Promotion
- Hygiene standards
- Reservation Management
- Workplace Safety
- Staff Supervision
- Event Coordination
- Payroll Administration
- Relationship Building
- Quality Control
- Conflict Resolution
- Time Management
- Coaching and Mentoring
- Self Motivation
- Cost controls
- Team building
- Problem-solving aptitude
- Multitasking
Certification
Certifications obtained in beer obtained between 2020 and 2021, in Instituto de Cervezas de America, based on;
- Beer culture.
- Science in brewing.
- Beer history.
- Beer and the senses.
- Beer service and glassware.
- Styles Ales and lagers.
- Specialty beers and IPAs.
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Sales Assistant
Kids Around Malta
05.2024 - 09.2024
Craft Beer Specialist Service Cashier
Delibeer/ Monkey SPA
05.2023 - 01.2024
Craft Beer Sales Representative
Hops cervecería comercial LTDA
11.2022 - 04.2023
Chef Assistant
The Galleon Restaurant
07.2022 - 11.2022
Hostess Manager
Dirty Deeds bar (Specialist on beer)
12.2019 - 10.2021
Certifications obtained in beer obtained between 2020 and 2021, in Instituto de Cervezas de America, based on;
- Beer culture.
- Science in brewing.
- Beer history.
- Beer and the senses.
- Beer service and glassware.
- Styles Ales and lagers.
- Specialty beers and IPAs.
Senior Technician - International And Traditional Chilean Gastronomy
CFT Santo Tomas
Some College (No Degree) - Cicerone Certified Beer Serve
Cicerone Certification Program
Some College (No Degree) - English-as-a-Second-Language Education
International House