Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daniela Vergara Martínez

Galway

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Assistant

Kids Around Malta
Sliema
05.2024 - 09.2024
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Craft Beer Specialist Service Cashier

Delibeer/ Monkey SPA
Santiago
05.2023 - 01.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Identified potential new markets for direct sales activities.
  • Analyzed sales data to identify opportunities for expanding the beer selection and optimize shelf space utilization.

Craft Beer Sales Representative

Hops cervecería comercial LTDA
Santiago
11.2022 - 04.2023
  • Conducted market research to identify potential customers and target markets.
  • Organized promotional events, tastings and tours for local craft breweries.
  • Built relationships with business owners, distributors, and retailers to expand distribution networks.
  • Provided product training sessions for new staff members at retail stores.
  • Resolved customer issues related to product quality or availability promptly.
  • Participated in trade shows and conventions to promote craft beers from various breweries.
  • Visited restaurants and bars regularly to ensure proper display of products in store shelves.
  • Prepared monthly progress reports outlining key achievements against targets set.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Resolved customer issues and offered continual support throughout sales, delivery and processes.
  • Developed and implemented strategies to increase sales of craft beer in the region.

Chef Assistant

The Galleon Restaurant
Galway
07.2022 - 11.2022
  • Assisted Chef in preparing ingredients for various dishes.
  • Stocked food items and supplies as needed.
  • Prepared salads, sandwiches, appetizers, and other menu items as instructed by Chef.
  • Monitored temperatures of ovens and grills to ensure proper cooking times were observed.
  • Organized walk-in coolers and freezers according to FIFO principles.
  • Responded quickly to requests from customers or colleagues.
  • Displayed a positive attitude while working under pressure in a busy environment.
  • Cleaned and sanitized food preparation areas, complying with hygiene codes and health and safety standards.
  • Monitored food expiration dates and removed rotated items to prevent foodborne illnesses.

Hostess Manager

Dirty Deeds bar (Specialist on beer)
Santiago
12.2019 - 10.2021
  • Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
  • Ensured that all guests received prompt, courteous attention from the hostesses.
  • Resolved any complaints or issues with customers quickly and professionally.
  • Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Senior Technician - International And Traditional Chilean Gastronomy

CFT Santo Tomas
Santiago, Chile
11-2007

Some College (No Degree) - Cicerone Certified Beer Serve

Cicerone Certification Program
Uk

Some College (No Degree) - English-as-a-Second-Language Education

International House
Galway - Malta

Skills

  • Employee Scheduling
  • Sales Promotion
  • Hygiene standards
  • Reservation Management
  • Workplace Safety
  • Staff Supervision
  • Event Coordination
  • Payroll Administration
  • Relationship Building
  • Quality Control
  • Conflict Resolution
  • Time Management
  • Coaching and Mentoring
  • Self Motivation
  • Cost controls
  • Team building
  • Problem-solving aptitude
  • Multitasking

Certification

Certifications obtained in beer obtained between 2020 and 2021, in Instituto de Cervezas de America, based on;

  • Beer culture.
  • Science in brewing.
  • Beer history.
  • Beer and the senses.
  • Beer service and glassware.
  • Styles Ales and lagers.
  • Specialty beers and IPAs.

Languages

Spanish
First Language
English
Upper Intermediate (B2)
B2

Timeline

Sales Assistant

Kids Around Malta
05.2024 - 09.2024

Craft Beer Specialist Service Cashier

Delibeer/ Monkey SPA
05.2023 - 01.2024

Craft Beer Sales Representative

Hops cervecería comercial LTDA
11.2022 - 04.2023

Chef Assistant

The Galleon Restaurant
07.2022 - 11.2022

Hostess Manager

Dirty Deeds bar (Specialist on beer)
12.2019 - 10.2021

Certifications obtained in beer obtained between 2020 and 2021, in Instituto de Cervezas de America, based on;

  • Beer culture.
  • Science in brewing.
  • Beer history.
  • Beer and the senses.
  • Beer service and glassware.
  • Styles Ales and lagers.
  • Specialty beers and IPAs.

Senior Technician - International And Traditional Chilean Gastronomy

CFT Santo Tomas

Some College (No Degree) - Cicerone Certified Beer Serve

Cicerone Certification Program

Some College (No Degree) - English-as-a-Second-Language Education

International House

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Daniela Vergara Martínez