Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Mirela Rossiter
Monika Zygmund
References
Timeline
Generic

Daniela Vangelova

Swords,Co Dublin

Summary

Experienced and friendly team member with rich background in customer service, merchandising and management. Works hard to keep work place operating smoothly, customers satisfied and daily targets achieved!

Expertise in checkouts, payment processing and order bagging. Hardworking, flexible and organised with good communication skills and attention to the detail.

Overview

26
26
years of professional experience

Work history

Ground operations agent

Aer Lingus Limited
Dublin, Ireland
03.2025 - Current
  • Provided accurate flight information to passengers continuously.
  • Ensured customer satisfaction by providing efficient ground operations service.
  • Verifying passenger documentations , reducing check-in times.
  • Check-in luggage accurately, avoiding misplacement or loss.

Barista - Sales Assistant

Butlers Chocolates LTD
Dublin Airport, L
08.2021 - 03.2025
  • Provided service with smile, offering courteous, helpful advice to best meet customer needs.
  • Accepted and processed cash, card and mobile payments using POS systems.
  • Greeted customers and offered assistance with selecting merchandise,and completing purchases.

Customer Service, Cashier

Blackjack promotions
Dublin Airport
02.2019 - 02.2020
  • Displayed and restocked merchandise by following brand guidelines.
  • Delivered outstanding customer care with proactive sales.
  • Educated customers on promotions, and special offers.
  • As a part of Dublin Airport retail staff I work as a sales assistant in targeted oriented retail.Had the opportunity to work as a fragrance specialist for brands such as DKNY, Georgio Armani, Dolce&Gabana, Lancome and others. I am also familiar with the variety of brands and products presented at the shop floor at Dublin Airport.

Barista – Sales Assistant

Butlers Chocolates LTD , Dublin Airport,Ireland
05.2016 - 09.2018
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Accepted and processed cash,card and mobile payments using POS systems.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
  • Resolved customer complaints and process issues with proactive problem-solving skills.

Team Member

Flutes Bar
Dublin Airport, L
11.2012 - 05.2016
  • Cashier, Bar Drinks and Food, Managing Deliveries, Stock
  • Take

Cashier

Pamporovo Ski
Pamporovo Ski Resort
12.2009 - 04.2012
  • Customer service and ski pass sales on a busy cash desk.

Cashier, Sales Assistant,Retail, Cashier

Indever Ltd
Vlas
05.2003 - 11.2009
  • Customer service in a grocery shop, merchandise, replenishing, deal- ing with the suppliers, stoke takes.

Cashier,Customer Service Assistant,Retail

Maria Ltd
Vlas
02.2000 - 04.2003
  • Working on a cash desk,Customer service,Merchandise,Replenishing,Dealing with supplier

Education

Marketing

Bourgas Free University

Profesional diploma - Tourism and Hospitality

Professional Tourism School
Sunny Beach, Bulgaria, Nessebar
09/1997 - 06/2001

Skills

  • Customer assistance
  • Brand awareness
  • Outstanding customer service
  • Accurate money handling
  • Customer service oriented

Additional Information

    Languages

    English
    Bulgarian
    Russian

    Mirela Rossiter

    Manager at ARI Dublin Airport

    mvucemilovic@ari.ie

    Monika Zygmund

    Supervisor at Blackjack Promotions Dublin Airport

    Monika.zygmunt@abm.com

    References

    References available upon request.

    Timeline

    Ground operations agent

    Aer Lingus Limited
    03.2025 - Current

    Barista - Sales Assistant

    Butlers Chocolates LTD
    08.2021 - 03.2025

    Customer Service, Cashier

    Blackjack promotions
    02.2019 - 02.2020

    Barista – Sales Assistant

    Butlers Chocolates LTD , Dublin Airport,Ireland
    05.2016 - 09.2018

    Team Member

    Flutes Bar
    11.2012 - 05.2016

    Cashier

    Pamporovo Ski
    12.2009 - 04.2012

    Cashier, Sales Assistant,Retail, Cashier

    Indever Ltd
    05.2003 - 11.2009

    Cashier,Customer Service Assistant,Retail

    Maria Ltd
    02.2000 - 04.2003

    Marketing

    Bourgas Free University

    Profesional diploma - Tourism and Hospitality

    Professional Tourism School
    09/1997 - 06/2001

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