Daniela Rodi
Dundalk
Summary
Motivated Inside Sales Representative successful at exceeding outbound call performance benchmarks. Remains focused on increasing sales through expert customer outreach. Establishes phone presence, drives conversation by creating rapport and builds and maintains productive business relationships.
Overview
24
24
years of professional experience
Work History
Inside Sales Representative SMB Italy
PAYPAL
DUNDALK
06.2021 - Current
- Managing outbound telephone calls, pitching PayPal's full product suite
- Forecasting monthly sales in line with revenue targets, productivity metrics and achieving monthly and quarterly revenue targets
- Acquiring new merchants and cross-selling/upselling to existing customers
- Managing and supporting merchants through the full sales cycle, right from early engagement and discovery, negotiation and contracting, through to implementation and go live
- Continuously driving the building of sales pipelines and effective pipeline management knowledge essential
- Follow a pre-defined sales process to learn and understand the challenges that small and medium-sized business owners face and recommend solutions based on their needs
- Demonstrate a strong ability to close the deal while maintaining a high level of customer satisfaction
- Salesforce pipeline and report management
- Self-Prospecting using LinkedIn Sales Navigator/Zoom/Gong and social media
- Build strong working relationships with internal PayPal teams (Finance, Pricing, Compliance, Legal, Marketing, Product, Risk and Integration) to enable an efficient interaction between PayPal, the merchant and its end users
- Professional knowledge of the payment industry sector and demonstrate benefits to the merchant through a consultative selling approach
Consumer Risk Investigator
PAYPAL
DUNDALK
03.2019 - 06.2021
- Research, Review and Investigation of potential Fraud Consumer Risk queues in order to mitigate loss for PayPal applying analytic techniques to complex information to make logical and effectively supported recommendations on cases of Fraud
- Such investigation decisions are critical to PayPal's fiduciary responsibility under the Bank Secrecy Act (Anti-Money Laundering Rules) to effectively monitor customer activities about fraud, unauthorized access and money laundering
- Conduct a holistic review of accounts to assess risk
- Conducting an end-to-end meticulous review of potential fraud activity or suspicious activity
- Working Unauthorized Claims from consumers
- Reviewing Limitation Appeals from Consumer.
Inside Sales Team Supervisor EMEA
NATIONAL PEN LTD
DUNDALK
03.2011 - 03.2018
- Leading and developing teammates in Sales Operations environment
- Set clear goals and measurement, drives team results to achieve/exceed organization goals/KPI
- Coaching and empowering direct reports to create exceptional customer experience and meeting sales targets
- Using behavioral based coaching model to include Situation Based Coaching to enable teammate to improve conversion rate
- Using Situational Leadership skills to effectively adjust coaching style to the performance and knowledge level of the teammates being coached
- Develop direct reports to their fullest potential by helping them succeed, providing development feedback and career coaching
- Using Performance Development Planning process to enable teammates to set create and follow up on plans for results and /or career development
- Utilize effective time management skills to ensure effective prioritization of time to drive results through leveraging high impact coaching and development activities
- Creating an inclusive and trusting work environment and culture so teammate are motivated to perform at their highest level while bringing the best of themselves at work
- Preparing for and leading the required number of 1:1 coaching and team learning sessions and standups/huddles that are interactive, engaging and teammate driven based upon development needs
- Actively participating in teammate selection and on-boarding, internal talent movement, and training needs assessment and closure of knowledge gaps
- Review, communication and coaching to daily performance, quality, behaviour and attendance standards at the individual and team level
- Incentive program to drive sales and motivation.
Inside Sales Representative, Italy (CRM)
NATIONAL PEN LTD
DUNDALK
08.2008 - 03.2011
- Outbound telephone sales of National Pen products to small, medium and large business
- Forecasting monthly sales in line with revenue targets and productivity metrics
- Achieving financial weekly, monthly and quarterly revenue targets based on Revenue generated /KPI
- Acquiring new merchant and selling /upselling/cross-selling existing customers
- Pipeline management of 1200 existing customers
- Sales cycle management from acquisition to closure
- Key Achievement: Top Team Achievement 2017-2018, Supervisor of the Year 2015, Diploma in Supervisory and Management Level 6.
Commercial Director
SIGILLO SRL - WIND TELECOMUNICAZIONI SPA
ROME
01.2005 - 01.2007
- Manage client relationship and identify opportunities for new acquisition
- Work on new projects to grow business in Italy (outsourcing call centre acquisition), negotiating, contracts and acquisition, following up with training and support for startups and new agencies
- Responsibility for the Rome Agency and the 40 Outbound Sales Reps (organization, training, mentoring of Team Leaders)
- Achieving financial weekly, monthly and quarterly revenue targets based on Revenue generated /KPI
- Recruit and oversee contractor/vendors
- Manage stakeholder relationships and communication, maintaining a high level of transparency and accountability
- Manage project deadlines to ensure on time delivery while maintaining high quality.
Inside Sales Manager
SIGILLO SRL WIND TELECOMUNICAZIONI SPA
ROME
01.2004 - 01.2005
- Lead and develop Sales Reps
- Setting clear goals and tracking sales targets
- Monitor Outbound activity for the Call Center
- Training, coaching and evaluate Teammates
- Coordinate sales projects to meet deadlines
- Reporting to CEO of the Agency
- Achieving financial weekly, monthly and quarterly revenue targets based on Revenue generated /KPI
- Involved in recruitment, hiring and development of Sales Reps
- Forecast, preparing monthly quarter and annual forecast.
Outbound Sales Agent
SIGILLO SRL WIND TELECOMUNICAZIONI SPA
ROME
01.2002 - 01.2004
- Outbound calls to private and business for proposing new contracts
- Achieving financial weekly, monthly and quarterly revenue targets based on Revenue generated /KPI
- Acquiring new customers and selling /upselling/cross-selling existing customers with new offers available.
Software Support Technician
ACI INFORMATICA
ROME
01.2000 - 01.2002
- Resolve customer complaints or problems and create product problem reports and troubleshooting documents for each issue
- Working closely with development teams to identify and resolve any technical problems that might arise during the development of software
- Technical support for ACI agencies in Italy through opened tickets
- Key Achievement: Top Seller 2010.
Education
DIPLOMA IN DIGITAL MARKETING -
DIGITAL MARKETING INSTITUTE
06.2018
QQI Level 6 - SUPERVISORY AND MANAGEMENT DIPLOMA -
O'FIAICH COLLEGE
06.2018
Skills
- Sales
- Training and Coaching
- Fluent in Italian and English
- Resiliant and Determination to succeed
- Excellent Communication Skills
- Team Player and Problem-Solving
- Excellent organizational, time-management, and prioritization skills
- Strong business acumen
- Organization and Self-Motivation
- Strong telephone presence with experience in Outbound Calling
- Customer Focus
- Acquiring and On-Boarding
- Revenue forecast
- Results oriented towards productivity such as calls, talk time, self-prospection, pipeline management and forecasting
Accomplishments
- Sales Professional of the year 2022
Languages
Italian
First Language
English
Proficient (C2)
C2
Timeline
Inside Sales Representative SMB Italy
PAYPAL
06.2021 - Current
Consumer Risk Investigator
PAYPAL
03.2019 - 06.2021
Inside Sales Team Supervisor EMEA
NATIONAL PEN LTD
03.2011 - 03.2018
Inside Sales Representative, Italy (CRM)
NATIONAL PEN LTD
08.2008 - 03.2011
Commercial Director
SIGILLO SRL - WIND TELECOMUNICAZIONI SPA
01.2005 - 01.2007
Inside Sales Manager
SIGILLO SRL WIND TELECOMUNICAZIONI SPA
01.2004 - 01.2005
Outbound Sales Agent
SIGILLO SRL WIND TELECOMUNICAZIONI SPA
01.2002 - 01.2004
Software Support Technician
ACI INFORMATICA
01.2000 - 01.2002
DIPLOMA IN DIGITAL MARKETING -
DIGITAL MARKETING INSTITUTE
QQI Level 6 - SUPERVISORY AND MANAGEMENT DIPLOMA -
O'FIAICH COLLEGE
Similar Profiles
Venkatesh MaligireddyVenkatesh Maligireddy
Member of Technical Staff 2 at PayPalMember of Technical Staff 2 at PayPal
Chasmine MaddoxChasmine Maddox
Customer Resolution Specialist at PayPalCustomer Resolution Specialist at PayPal
Kok Wee TanKok Wee Tan
Software Engineer at PayPalSoftware Engineer at PayPal