Daniela Godoroja
Quality Analyst
Dublin
Summary
Driven by a passion for quality improvement and analytical thinking, I excelled at TikTok and Accenture, enhancing product and content standards. My collaborative efforts led to significant process enhancements and team efficiency, showcasing my multitasking abilities and commitment to continuous improvement. Achievements include implementing corrective actions that markedly improved quality metrics.
Overview
6
6
years of professional experience
Work History
Quality Analyst
TikTok
02.2021 - Current
- Conducted thorough root cause analyses on recurring defects, resulting in implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Promoted collaborative approach to problem-solving, leveraging team strengths to address complex quality challenges.
Advertising Specialist
TikTok
10.2020 - 02.2022
- Collaborated directly with the sales team to review and revise content for advertisers, providing timely feedback and actionable insights to ensure seamless ad placements on our platform
- Established a reputation for excellence in client service by consistently exceeding expectations and delivering high-quality work on tight deadlines.
- Delivered comprehensive training on various platforms, offering detailed explanations of tools and processes
- Streamlined internal processes, resulting in increased efficiency within the advertising department.
Google Shopping
Accenture
03.2020 - 10.2020
- Assisted 50+ advertisers in creating and optimizing product listings, ensuring alignment with Google Shopping requirements and best practices.
- Thoroughly reviewed and verified product data, including product feeds, images, and descriptions, to ensure compliance with standards and policies.
- Developed and maintained quality control processes to ensure the accuracy and completeness of product information, enhancing overall campaign performance.
- Addressed and resolved issues related to product listings and campaign performance, collaborating with technical support teams and advertisers to find effective solutions.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Content Moderator
Accenture
06.2018 - 03.2020
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
- Adhere to process quality metrics and strive to exceed monthly/annual quality and productivity targets.
Education
High School Diploma -
Kildare Town Community School
Kildare Town 04.2001 -
Skills
Quality Improvement
Critical Thinking
Client Support
Attention to Detail
Communication
Technical Skills
Languages
Romanian
Native language
English
Proficient
C2
Russian
Advanced
C1
Additional Information
Character and work references available upon request.
Timeline
Quality Analyst
TikTok
02.2021 - Current
Advertising Specialist
TikTok
10.2020 - 02.2022
Google Shopping
Accenture
03.2020 - 10.2020
Content Moderator
Accenture
06.2018 - 03.2020
High School Diploma -
Kildare Town Community School
04.2001 -
Similar Profiles
Felicia RomazanovFelicia Romazanov
Strategy Evaluation Quality Analyst at TikTokStrategy Evaluation Quality Analyst at TikTok
Mervin TeohMervin Teoh
Quality Assurance Lead at TikTokQuality Assurance Lead at TikTok
Asa ConroyAsa Conroy
Content Creator at TikTokContent Creator at TikTok