Daniel Vivas Chacon

• Complex Case Management: I handle the full lifecycle of sensitive content issues, ensuring that threatening or harmful situations are identified and resolved according to strict safety guidelines.
• Risk Assessment: I'm responsible for making quick, high-stakes decisions to mitigate risks while maintaining a high level of professionalism and confidentiality.
• De-escalation & Empathy: I manage difficult conversations around socially sensitive topics, focusing on de-escalating conflicts and restoring the "status quo" for the users involved.
• Safety Improvements: I regularly collaborate with developers and stakeholders to improve safety protocols, using my daily operational experience to suggest more efficient workflows.
• Adaptability: I’ve consistently met performance metrics (Quality/QA) while adapting to rapid policy changes and evolving project requirements.

• Providing a high level of customer service by serving, assisting and advising customers.

• Working alongside other management staff, opening and closing the shop.

• Supervising and taking responsibility for daily operations the café.

• Adhering to health & safety protocol, managing HSAI daily records and policies according to the company and national standards.