Daniel Preston
Student
Waterford
Summary
Dynamic professional with proven expertise in customer service and client satisfaction, honed at Techmahindra and Paddy and Coe. Excelled in reducing call handling times and enhancing guest experiences, demonstrating strong client service and sales development skills. Achieved significant customer retention through personalized service and efficient problem resolution.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Techmahindra
02.2018 - 06.2018
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Assistant Bartender
Paddy and Coe
04.2017 - 12.2017
- Developed strong rapport with regular clientele through engaging conversation, remembering preferences, and providing personalized service.
- Maintained strict adherence to local alcohol laws regarding identification checks and responsible service practices for guest safety.
- Enhanced overall guest experience through attentiveness to special requests or dietary restrictions when crafting cocktails or recommending beverages.
- Accepted payments, calculated change, processed cards and issued receipts.
Education
Leaving Certificate-De La Salle College
Waterford, Ireland 04.2001 -
Skills
Client Service
Customer Service
Sales Development
Customer Needs Assessment
Customer Retention
violin
I played grade 7 violin and traveled ireland playing with bands in gigs and venues
chess
I played professional level chess as a hobby and maintain a master elo level in chess
Timeline
Call Center Representative
Techmahindra
02.2018 - 06.2018
Assistant Bartender
Paddy and Coe
04.2017 - 12.2017
Leaving Certificate-De La Salle College
04.2001 -
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