Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Claims Consultant
Allianz Insurance
Sydney, Australia
04.2024 - 08.2024
In Allianz , I worked within the Property claims department. Upon my start, a new team was created which my colleagues and I filled.
The role consisted on being the main point of contact on all claims within the Allianz property claims department.
My role was to review claim files, make note of the most recent correspondence on the file, be it a report from the loss adjustor or just a back and fourth with the insured.
We were then instructed to make contact with insured, primarily by phone, and fulfill an update with the new information on the file.
In the scenario where the claim had reached the stage of settlement, I was authorized to make payment for a cash settlement up to $50,000
This was a very interesting role. working very closely with KPI goals for customer satisfaction and all round work load management and production.
Finance Officer
Mecca Cosmetics
Melbourne, Australia
10.2023 - 03.2024
During my time with Mecca Cosmetic, I worked within the Fiance team on Online tenders
I worked closely with Mecca's finances team, which was a team of 60 people, on their online tenders for all of Australia and New Zealand.
The role was subject to an abundance of liaising with employees throughout the organization for insight into the history of certain transactions.
I had monthly KPIS to adhere to to ensure that all back dated transactions were closed off and resolved in a timely manner, and for this I reported to the CFO of the organization.
The job itself was fantastic, I met good people and learned a lot about the working culture here in Australia
In regards to applications used, Microsoft Navigate was the main tool that i worked with
If I needed to find out more information about transactions, I had tools such as Sonic and Braintree to also use which are more in-depth transaction tools that gave me a full timeline of the transactions
Within this role I was trained in on more advanced techniques of using Excel and also relied on multiple databases to enter figures correctly as this was essential to ending with a balance on the books
This role gave me an opportunity to work independently with delegated authority on how i wanted proceedings to run whilst also liaising with the team for ideas and better techniques to manage workloads
DATA ANALYST
KPMG Ireland
Dublin
10.2022 - 08.2023
During my time with KPMG, I worked under their KMS department on a specialized project .This entailed reviewing and accessing data from legal documents coming in from Ulster Bank
For scope, I personally, would have worked on hundreds of customer connections during my time at KPMG In my specific role. I was responsible for reviewing documents coming in, making sure all details were as per the information given on the database, processing information onto new databases and storing documents
Communication was also a very important part of my role and throughout my time at KPMG
I was in constant contact with higher-ups throughout the banking sector in Dublin
The role also pertained to an aspect of financial inspection as I was reviewing and inputting specific figures in regards to customer accounts.
SALES ASSISTANT
Nourish Health Stores
Dublin
09.2019 - 12.2020
Managed customer inquiries and assisted with product selection, leading to increased sales
Collaborated with team to organize store displays, promoting a visually appealing shopping environment
Utilized POS system for transactions and inventory management, ensuring accurate data entry
SALES ASSISTANT
Woodies DIY
Dublin
03.2018 - 06.2019
My responsibilities at Woodies DIY were very customer-driven responsibilities
I was responsible for providing excellent customer service, stock management, store design and phone support
Assisted with displays and offered ideas to increase product appeal
Maintained and labeled merchandise in stockroom by category
SALES ASSISTANT
Dunnes Stores
Dublin
11.2017 - 12.2017
Provided excellent customer service, engaging with clients to satisfy their needs
Developed product knowledge to effectively assist customers and drive sales
Maintained inventory and organized displays to create an appealing shopping environment
PRO SHOP ASSISTANT
Charlesland Golf Course
Wicklow
05.2016 - 10.2016
During my time working with Charlesland Golf Course, I worked within the pro shop
My duties entailed taking bookings in person and over the phone for rounds of golf or events that may be taking place on the golf course
I took payments for rounds and/or merchandise in the store
Lastly, I kept the shop clean and presentable for customers on a day to day basis
SALES ASSISTANT
Halpenny Golf Store
Dublin
02.2015 - 02.2015
During my time at Halpenny Golf Stores, I was responsible for receiving incoming orders to the store, accounting for inventory and organising stock, scanning clothing prices, and tidying the shop oor re-stocking the shop
Maintained sales oor to surpass operational and visual standards and received new shipments and segregated merchandise in the stock room
Education
BACHELOR OF BUSINESS STUDIES - Business
Dublin Institute Of Technology
Dublin
05-2022
Skills
Problem-solving
Task prioritization
Insurance knowledge
Team Collaboration
Active Listening
Relationship Building
Decision-Making
Critical Thinking
File and Record Management
Time Management
Task Prioritization
Microsoft Office Suite
Written Communication
Computer Skills
Payment Processing
MS Office
Effective Communication
References
References available upon request.
Timeline
Claims Consultant
Allianz Insurance
04.2024 - 08.2024
Finance Officer
Mecca Cosmetics
10.2023 - 03.2024
DATA ANALYST
KPMG Ireland
10.2022 - 08.2023
SALES ASSISTANT
Nourish Health Stores
09.2019 - 12.2020
SALES ASSISTANT
Woodies DIY
03.2018 - 06.2019
SALES ASSISTANT
Dunnes Stores
11.2017 - 12.2017
PRO SHOP ASSISTANT
Charlesland Golf Course
05.2016 - 10.2016
SALES ASSISTANT
Halpenny Golf Store
02.2015 - 02.2015
BACHELOR OF BUSINESS STUDIES - Business
Dublin Institute Of Technology
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