Daniel Kelly
Limerick
Summary
Experienced customer service professional with a diverse background across hospitality, education, and technical support. Known for adaptability, excellent communication skills, and a strong work ethic. Enthusiastic about roles that involve customer interaction and creating supportive environments.
Overview
8
8
years of professional experience
Work history
Shift Supervisor
Starbucks
Limerick
11.2022 - 05.2025
- Managed shift operations while ensuring customer satisfaction
- Assisted in preparing weekly schedules, ensuring adequate staffing at all times
- Resolved customer complaints promptly, leading to enhanced customer relations
- Conducted regular inventory checks, place weekly orders
- Delegated tasks to staff members to ensure efficient shift operation
- Fostered a positive work environment, resulting in increased employee morale
- Handled any emergencies or issues during shifts with professionalism and calmness
- Trained and mentored new employees
Customer Retention Agent
Arise Europe
Limerick
08.2018 - 10.2022
- Negotiated solutions to retain customers
- Promoted positive company image through diplomacy and rapport
Technical Support Agent
Arise Europe
Limerick
08.2017 - 10.2019
- Troubleshot broadband, landline, and email issues
- Configured third-party modems
- Delivered tailored technical support solutions
Education
Degree in Social Care Work -
TUS
01.2024 -
Skills
- Excellent communication skills
- Adaptability
- Strong work ethic and a positive attitude
- Problem-solving and resourcefulness
- Experienced in approaching challenging behaviour
- Hungry to improve and expand my skillset
Personal Information
Hobbies: Stand-up Comedy, Camping, Krav Maga Self-Defense, Building Computers
Custom
Experience with children with special needs through School for the Deaf
Timeline
Degree in Social Care Work -
TUS
01.2024 -
Shift Supervisor
Starbucks
11.2022 - 05.2025
Customer Retention Agent
Arise Europe
08.2018 - 10.2022
Technical Support Agent
Arise Europe
08.2017 - 10.2019
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