Daniel Josey

Renewal business operations business specialist

Oracle Pvt Ltd

05.2019 - 12.2022

Partner Requirements Analysis: Analyzed and dissected partner requirements, efficiently passing relevant information to downstream teams to ensure streamlined communication and execution
Procurement Processes: Orchestrated end-to-end procurement processes using Oracle Procurement Cloud and Oracle E-Business Suite, ensuring strict compliance with regulatory requirements and internal organizational policies
Cloud ERP & Licensing Deals: Collaborated with partners to manage Cloud ERP and licensing deals, overseeing the entire process from quoting to booking, ensuring smooth execution
Renewal Forecasting & Customer Health Monitoring: Provided advance notification to the Renewals Sales team and Customer Success Managers (CSMs) about upcoming renewals by generating Customer Health Reports 180 days prior to subscription expiration
Utilized decision tree analysis to predict deal success
Market Research & Cost Reduction: Conducted detailed market research and analysis for the US Navy, identifying potential suppliers, negotiating contracts, and securing cost-effective deals, leading to a 65% cost reduction (GBU UNIT)
Cloud Renewals & Expansions: Worked consistently with partners on renewals and expansions for Cloud environments (SaaS/PaaS/IaaS), providing guidance on SOPs, including term definitions, funded allocations, and universal credits models under the Tech Cloud umbrella
Customized Workshops: Developed and tailored workshop content for new Cloud users, addressing unique needs and learning styles to maximize relevance and impact
Resolution Time Management: Maintained an average resolution time of under 4 hours by leveraging the Technical Systems Service Portal for efficient issue management
Document Creation: Prepared ordering documents based on DAS approvals and CPQ (Configure, Price, Quote) quotes to ensure accurate and timely order processing
Forecasting & Quoting: Accurately forecasted partner requirements based on historical purchase patterns using Oracle MySQL, reducing SLA times and improving response efficiency
Pricing Approvals & Transparency: Approved non-standard online pricing and released final quotes to partners
Liaised with internal departments (Product, Regional Teams, Legal, Collections, Agreements, and Partner Assistance) to ensure full transparency and collaboration on each deal
Process Improvement: Introduced standard operating procedures (SOPs) and documentation to reduce ticket processing turnaround time and improve overall efficiency
CPQ for Hardware & License Deals: Built and managed quotes in CPQ for hardware and license deals, ensuring accuracy and timely delivery
Cross-Department Collaboration: Partnered with various teams (Product, Legal, Agreements, etc.) to ensure seamless deal execution and transparency
Key Achievements: Recipient of the Top Talent Award, recognizing the top 8% of performers who consistently demonstrated high performance and potential
Key Skills: Requirement Gathering & Analysis, Cloud Performance Quoting, Deal Management, Forecasting & SLA Optimization
Key Tools: Oracle MySQL, Tableau, Jira, Deal Management, Agile, Dashboard Creation, Oracle PLM Cloud Platform