Daniel Daly
Waterford City,Waterford
Summary
Highly organised and punctual professional with excellent communication skills and a strong background in dispute resolution, cash handling, and staff supervision. Demonstrates adaptability, teamwork, and the ability to work independently. Known for being a quick learner with extensive sports knowledge and a friendly demeanour. Career goal includes leveraging these skills to contribute effectively in a dynamic work environment.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Senior Retail Betting Assistant
Flutter Entertainment
Waterford, Waterford
10.2019 - 11.2024
- Handling the opening and closing of the business day
- Uphold excellent customer service skills and help customers whenever they may need it
- Dealing with customer issues and complaints in a professional manner and always finding the resolution
- Using my cash handling skills efficiently and accurately while also handling over the counter customer bets and queries
- Working in a high pressure environment daily, In some cases working alone
- Handling large amounts of cash and lodging when needed
- Provided training to new staff members, enhancing team capabilities.
- Resolved disputes professionally, maintaining harmonious relationships with customers.
Technical Care Customer Service Agent
Infosys BPM
Waterford, Co. Waterford
05.2018 - 09.2018
- Handling various tasks and resolving customer issues in a rapid manor
- Documenting all interactions both during and after each call handled
- Handling confidential and sensitive information in a professional manor while upholding GDPR standards
- Handling customer complaints and if necessary escalating the situation
- Resolved technical issues to improve customer experience.
- Anticipated potential problems by closely reviewing account histories, avoided escalation scenarios.
Cashier/Fore-court assistant
KD Stores Ltd.
Rhode, Co. Offaly
09.2016 - 08.2017
- Serving and checking out customers
- Managing stock control and rotation
- Cleaning shelves, fridges, floors and fore-court
- Stacking shelves and facing off the shop
- Unpacking the deliveries and compacting boxes
Education
QQI Level 5 award - Computer Systems and Networking
Waterford College of Further Education
Waterford 01.2017 - 01.2018
Skills
- Excellent communication skills
- Good listener
- Friendly
- Organised
- Punctual
- Teamwork
- Independent work
- Adaptability
- Quick learner
- Dispute Resolution
- Staff supervision
- Sports knowledge
- Calm under pressure
- Customer Service
- Cash handling accuracy
- Efficient multitasking
Accomplishments
- Shop of the Month, 06/01/22
- Customer Service of the Year in Ireland award, 2022
- Full, clean driving license
Affiliations
- Member of Ferrybank AFC
- Listening to podcasts/music
- Playing Golf
References
References available upon request.
Timeline
Senior Retail Betting Assistant
Flutter Entertainment
10.2019 - 11.2024
Technical Care Customer Service Agent
Infosys BPM
05.2018 - 09.2018
QQI Level 5 award - Computer Systems and Networking
Waterford College of Further Education
01.2017 - 01.2018
Cashier/Fore-court assistant
KD Stores Ltd.
09.2016 - 08.2017
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