DANIEL BYRNE
Donabate
Summary
Versatile and results-driven professional with extensive experience in property and client services management, notably with Element 78. Excelled in fraud prevention and cross-team collaboration, enhancing customer loyalty and achieving significant service goals. Demonstrates exceptional attention to detail and a proactive approach to tenant relations and lease administration.
Overview
9
9
years of professional experience
Work History
Property manager/Client Services Executive
Element 78 property management company
08.2024 - 10.2024
- Overseeing and managing commercial, or industrial properties on behalf of the property owner or management company
- The job typically involves a variety of tasks and responsibilities, which can vary based on the type of property and the specific needs of the owner
- Tenant Relations
- Finance and invoice reconciliation
- Property Maintenance
- Marketing and Leasing
- Regulatory Compliance
- Administrative Tasks
- Staff Supervision
- Business Development
Client Services Executive
Devines chauffeur services
02.2024 - 07.2024
- Management of staff and executive contracts in a net worth of over 3 million.
- Onboard and develop staff for Dublin Airport operations to include security clearance.
- Contract development and management for ten airline customers.
- Fleet management and development.
- Management of high class and celebrity clientele
- (Dublin Airport)
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Reviewed contracts with customers, negotiating terms where necessary to ensure mutual benefit.
- Ensured compliance with relevant policies and procedures when working on customer accounts.
Fraud teammate
Ebay Ireland
Dublin
07.2023 - 12.2023
- Company Overview: GCX fraud teammate - Member-to-member space (post finished due to company relocation to the USA).
- Advise on seller performance and how to optimize it within eBay.
- Make decisions on eBay disputes between buyers and sellers.
- Appeal case decisions if there is new evidence, or a previous agent error.
- Investigate malicious behavior and put sanctions on certain behaviors.
- Solve a wide range of eBay technical queries.
- Investigate late delivery defects, feedback, and manual refunds.
- High level of phone call management and administration in line with company SOPs.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Operations Manager
The Travel Department
Dublin
04.2023 - 07.2023
- Encouraged and promoted ideas aligned with business needs and benefits.
- Monitored daily and weekly KPIs, implementing improvement strategies to maintain on-track status.
- Reviewed the accuracy and compliance of internal documentation, maintaining reliable and precise business records.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues, and foster positive relations among team members and management.
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Caregiver
family
Dublin
04.2022 - 04.2023
- Preformed short contract opportunities, while being at home and caring for family members, details on request.
Roster development officer
Swissport
Dublin
12.2021 - 04.2022
- Roster management and development for 300+ staff members.
- Make decisions on holiday requests in line with the business's requirements, in line with airline partners' needs.
- Onboarding of new staff members to include training and development opportunities in line with Swissport SOP.
- Analyze and monitor sickness and growing trends to avoid shortfalls in the business.
- Work with airline managers to develop and manage slot times and new routes being proposed by them to see if they can be manageable.
- Developed and maintained relationships with key stakeholders to increase financial support.
- Provided guidance and training to staff members on development activities.
Crew Controller/ Flight Operations Officer
ASL AIRLINES IRELAND
10.2018 - 12.2021
- Amendment and management of the day-to-day flight rosters, and any necessary forward planning, in accordance with the FTL scheme.
- The advising to flight crew of details of duties, and other relevant information, including any amendments required as a result of changes to the flying program.
- Liaison with Operations and Commercial personnel regarding crew availability for specific aircraft fleet requirements, including charter inquiries.
- The 'out of hours' responsibility for arranging hotels, airline positioning, taxis, etc.
- For all aircrew, and when required, admin staff, together with the accurate documentation of all relevant requests to third-party suppliers.
- The completion of a full briefing and handover report (verbal and written) to the oncoming shift personnel, specifically highlighting items for urgent action.
- Ad hoc activities and analysis, as required by management.
- Coordinated with crew to increase task productivity and communication.
Passenger service agent / lead agent/ supervisor
03.2016 - 07.2018
Education
Certificate of Higher Education - Human Recourses and management
Galway Business School
Galway, County Galway12.2023
Leaving and Junior Certificate - honour's in leaving and Junior cert exams
Portmarnock community school
Dublin08.2010
Skills
- Sensitivity
- Service Level Management
- Service-Level Agreements (SLA)
- Fraud Prevention
- Cross-team Collaboration
- Customer Retention
- Administrative Assistance
- Customer Support
- Coaching
- Customer Loyalty
- Conflict Management
- Attention to Detail
- Debt control
- Tenant relations
- Lease administration
- Work order monitoring
Languages
French, Intermediate
References
References available upon request.
Timeline
Property manager/Client Services Executive
Element 78 property management company
08.2024 - 10.2024
Client Services Executive
Devines chauffeur services
02.2024 - 07.2024
Fraud teammate
Ebay Ireland
07.2023 - 12.2023
Operations Manager
The Travel Department
04.2023 - 07.2023
Caregiver
family
04.2022 - 04.2023
Roster development officer
Swissport
12.2021 - 04.2022
Crew Controller/ Flight Operations Officer
ASL AIRLINES IRELAND
10.2018 - 12.2021
Passenger service agent / lead agent/ supervisor
03.2016 - 07.2018
Certificate of Higher Education - Human Recourses and management
Galway Business School
Leaving and Junior Certificate - honour's in leaving and Junior cert exams
Portmarnock community school
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