Danial Jaffar Shabbir

1: To oversee and ensure the smooth running of check out operators
2: To draw up and control staff rosters
3: To handle customer queries, requests and complaints according to the store’s procedures
4: To ensure staff dress and appearance is according to company policy
5:To have an in-dept knowledge of appropriate legislations to perform your job competently
i.e. Health & Safety Regulations, Employment Legislations and Consumer Law.
6. To manage and maintain personnel records for staff members
7. To ensure proper liaison between staff and management
8. To ensure that the highest standard of customer care is given to all our customers
9. To monitor customer complaints in liaison with staff manager
10. To attend regular management meetings and hold regular staff meetings
11. To assist in the induction, training and development of staff in the store
12. To ensure company rules, policies and procedures are adhered to
13. To ensure the adequate timekeeping and attendance of staff members
14. To attend any training or development programmes as directed by store management
15. To actively live the brand values and engage others to do the same
16. To carry out any other duties as directed by store management.

1: Greeting customers in the store.

2: Rotating and replenishing stock.

3: Ensuring that goods are arranged in displays and on the shelves.

4: Placing certain produce in a specific area during a sale or promotion.

5: Cash handling

6: Meet pre-determined sales targets.

7: Making sure the store remains tidy.

8: Taking card and cash payments at a Point-of-Sale unit.

9: Talking to disgruntled customers, providing refunds, or perhaps bringing the customer to a manager

1: To ensure the highest standard of Customer Service is given to all customers at all
times.
2: To assist customers with product knowledge and recommendations
3: To ensure you understand and comply with all company hygiene, HACCP and
food safety procedures.
4: To adhere to all company rules, policies and procedures at all times
5: To achieve agreed sales and margin targets
6: To wear full uniform, name badge and display a neat appearance at all times
7: To complete customer sales at deli counter as per store procedures
8: To demonstrate high standards of product knowledge
9: To practice efficient stock management
10: To prepare food lines for sale
11: To illustrate the building and maintenance of effective displays
12: To ensure product quality and accuracy of pricing
13: To be familiar and comply with all Health & Safety Regulations particularly those
pertaining to your role and to report any breaches to store management.
14: To carry out any other duties as requested by management/supervisors in line with
management.