Dana Laksa

· Delivered exceptional service to each customer by listening to
concerns and answering questions.
· Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
· Served food and drinks, and provided key information about these products to passengers during flights, and increased sales by product
recommendations.
· Demonstrated and explained safety processes and emergency
procedures to passengers before takeoff.
· Annually completed safety and first aid training to stay aware of industry changes and maintain aviation-related knowledge and skills.

· Welcomed guests politely on board, assisting with seating, luggage, and any help that might be required to settle for the flight.

· Have worked occasionally in business class serving welcome drinks, setting up the dining table, and serving starters, main course, and desserts.

· Operated flights on a very diverse roster including night flights, day flights, weekends, and holidays.

· Managed difficult personality interactions through calm communication, de-escalation, and problem-solving.

· Worked as a team and own initiative onboard to complete various onboard services, dealt with medical issues, and ensuring the safety of everyone on board.

· Worked daily with multicultural audience and colleagues, maintaining cultural awareness.