Dan Lewis
Head Of Sales And Operations
Cavan
Summary
Accomplished sales leader and operations manager with 22 years of experience in the mobile and telecommunications sector. Proven expertise in driving sales growth, managing large teams across multiple locations, and modernizing company operations. Specialized knowledge in Fixed Wireless and Fibre broadband infrastructure, regulatory compliance, and network security. Actively involved in government initiatives as a member of the Mobile and Broadband Taskforce. Strong leadership and collaboration skills, with a passion for mentoring teams and delivering outstanding customer experiences. Community-oriented, with a deep commitment to music, youth sports, and fundraising.
Overview
23
23
years of professional experience
10
10
years of post-secondary education
Work History
Head of Sales and Operations
Eurona Arden Broadband
Various Locations
03.2020 - Current
- Spearheaded the company's Fibre broadband expansion, growing the customer base from 6 counties to nearly all of Ireland
- Developed in-depth knowledge of Fixed Wireless and Fibre broadband infrastructures, playing a key role in technical decision-making and operations
- Represented the company in meetings with National Broadband Ireland (NBI) and major networks
- Acted as the point of contact for ComReg, ensuring regulatory compliance through timely quarterly reports
- Assisted in network security investigations by analyzing IP data to identify potential breaches and reporting findings to regulatory bodies
- Led the digital transformation of the company, developing systems, apps, and workflows to enhance communication, marketing, and customer service
- Collaborated with the director on budgeting and resource allocation to support growth and innovation
- Member of the Mobile and Broadband Taskforce, a government initiative focused on enhancing mobile and broadband infrastructure across Ireland
Store Manager
King Communications, Vodafone
01.2011 - 02.2020
- Managed daily operations across multiple store locations, ensuring effective staff coordination, inventory control, and customer service excellence
- Developed and executed strategies to meet sales targets, improving overall store performance
- Recruited and trained staff, focusing on team development and customer engagement to drive growth
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Regional Sales Manager, Store Manager, and Various Roles
Orange (now EE)
04.2002 - 07.2010
- Progression: Started as a part-time mobile sales associate and progressed through multiple roles, including full-time sales, Assistant Manager, Store Manager, and eventually Regional Sales Manager for Essex, overseeing 28 stores
- Sales Leadership: Led sales strategies that consistently met and exceeded regional targets
- Managed performance across 28 stores, working closely with store managers to drive growth, improve customer service, and streamline operations
- Team Development: Mentored and trained store managers and sales teams, fostering a culture of high performance and alignment with corporate goals
- Recognition: Shortlisted for the prestigious Orange Stars Award, being the only retail staff member out of 30,000 nominated and selected as a top 4 finalist
- Featured twice in National Mobile Weekly Magazine for achieving 100% scores in mystery shopper assessments
Education
HND - Music Production
01.2003 - 01.2005
HNC - Music Performance - Merit
01.2001 - 01.2003
GNVQ - Leisure and Tourism
01.2000 - 01.2001
8 GCSEs (C and above) - Notable subjects: Maths, Music, Geography, English - B's
01.1995 - 01.2000
Skills
Sales Leadership & Strategy
Broadband Infrastructure (Fixed Wireless & Fibre)
Regulatory Compliance (ComReg Reporting)
Network & Data Security
Team Leadership & Development
Customer Service Excellence
Budgeting & Strategic Planning
Digital Transformation
Retail Operations Management
Sales Coaching
Solution selling
Sales Planning
Market Research
Communityinvolvementandhobbies
- Football Coaching: Head coach of UCL Harps U14 Boys, U14 Girls, and U16 Girls football teams.
- Music & Teaching: Teach local children piano, sharing my passion for music and helping young learners develop their skills.
- Fundraising: Raised thousands for Breast Care, notably juggled a football over 3,000 times to raise funds at the age of 18.
- Magic & Performance: A keen magician with a love for performing and entertaining.
Timeline
Head of Sales and Operations - Eurona Arden Broadband
03.2020 - Current
Store Manager - King Communications, Vodafone
01.2011 - 02.2020
Havering College of Higher Education - HND, Music Production
01.2003 - 01.2005
Regional Sales Manager, Store Manager, and Various Roles - Orange (now EE)
04.2002 - 07.2010
Havering College of Higher Education - HNC, Music Performance - Merit
01.2001 - 01.2003
Palmers College - GNVQ, Leisure and Tourism
01.2000 - 01.2001
Aveley Secondary School - 8 GCSEs (C and above), Notable subjects: Maths, Music, Geography, English - B's
01.1995 - 01.2000