Summary
Overview
Work History
Education
Skills
Timeline
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Dan Dimbu

Telesales Agent
Carndonagh

Summary

Professional Summary

Dynamic and results-driven professional with extensive experience in customer service and operational roles across diverse industries, including hospitality and construction. Known for exceptional communication skills and a commitment to enhancing customer experiences. Eager to contribute to MetaCompliance's mission of promoting cybersecurity awareness and compliance through innovative solutions and dedicated service.

Overview

19
19
years of professional experience

Work History

Telesales Agent

Forward Emphasis International
01.2025 - Current
  • Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
  • Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.
  • Expanded client base through targeted prospecting efforts, generating new leads for the company''s products or services.
  • Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
  • Demonstrated adaptability in adjusting sales tactics according to changes in market trends or shifts in target demographics.
  • Fostered a competitive yet supportive atmosphere within the team by sharing successes and motivating peers to strive for excellence.
  • Enhanced overall efficiency by staying organized, setting realistic goals, and consistently following through on tasks until completion.
  • Navigated challenging situations with clients calmly and diplomatically, preserving relationships while upholding company policies.
  • Retained existing customers by providing exceptional service, staying informed on product updates, and offering tailored solutions based on individual needs.
  • Managed time efficiently during work hours, prioritizing tasks that directly contributed to achieving sales objectives.
  • Contributed to a positive work environment by maintaining a professional attitude, seeking feedback, and offering constructive criticism when appropriate.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues through active listening and effective communication.
  • Streamlined the sales process by utilizing CRM software to effectively manage contacts, track progress, and report results.
  • Participated actively in regular training sessions to stay updated on industry developments and enhance professional skills.
  • Mitigated potential objections from customers by proactively addressing concerns before they became barriers to closing deals.
  • Maintained excellent relationships with supervisors and other stakeholders through open communication channels, contributing positively to team dynamics.
  • Enhanced team performance by collaborating closely with colleagues and sharing best practices to improve overall productivity.
  • Monitored personal performance metrics closely, identifying areas of improvement and implementing strategies for continuous growth within the role.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Recorded contact information of customers and potential customers in internal database.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Asked pertinent questions to understand customer requirements.
  • Recorded and updated customer information in online systems.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Followed up with customers to solicit further sales.
  • Completed daily and weekly sales reporting using assigned tools.

Store Assistant

Aldi Ireland
07.2022 - 01.2025
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
  • Collaborated with team members to ensure seamless operations during peak hours and special events.
  • Greeted customers entering store and offered assistance with requirements.
  • Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Provided training to new hires on store procedures, product knowledge, and customer service best practices.
  • Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Bolstered sales through suggestive selling techniques.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
  • Established and maintained professional relationships with customers to increase trust and rapport.
  • Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
  • Answered questions about store policies and addressed customer concerns.
  • Operated POS system to process payments and provide receipts.
  • Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.
  • Improved product knowledge among staff with regular training sessions, leading to better customer service.
  • Increased customer engagement by organizing in-store events and promotions.
  • Enhanced customer satisfaction by providing prompt and courteous service at all times.
  • Reduced checkout time, implementing more efficient cashier process.

Stone Fabricator

WardStone Carndonagh
03.2020 - 07.2022
  • Enhanced stone fabrication efficiency by utilizing advanced cutting and polishing techniques.
  • Conducted routine maintenance on fabrication tools, ensuring their optimal performance for quality workmanship.
  • Trained new staff members in proper fabrication techniques, improving overall team performance and productivity levels.
  • Optimized production flow by streamlining processes for faster turnaround times in stone fabrication projects.
  • Maintained safe working conditions by adhering to safety protocols and guidelines in the operation of machinery and equipment.
  • Improved workspace organization by implementing efficient storage solutions for tools, equipment, and raw materials.
  • Collaborated with design teams, effectively interpreting blueprints and sketches for precise stone fabrications.
  • Reduced material waste through careful planning, measurement, and cutting of various types of stones.
  • Developed strong relationships with suppliers, negotiating favorable pricing for raw materials to reduce overall project costs.
  • Contributed to business growth by consistently meeting or exceeding project deadlines without compromising quality standards.
  • Increased customer satisfaction by delivering timely and accurate custom-made stone products for residential and commercial projects.
  • Demonstrated exceptional craftsmanship in both hand-carving intricate designs and precision-guided machinery operations for complex projects.
  • Coordinated seamless installation processes with construction teams, ensuring precise fitment of fabricated pieces into structures or surfaces as required by the project scope.
  • Contributed to the company''s reputation for excellence by consistently delivering top-notch craftsmanship and customer service during all facets of the stone fabrication process.
  • Boosted quality and effectiveness by maintaining stamina and hand dexterity to handle any challenge.

Delivery Driver

Ocado
08.2018 - 01.2020
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Head Waiter/Shift Supervisor

Carluccio's Hale
02.2017 - 10.2018
  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Supervised server staff and simultaneously served personal section of tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.

Head Waiter

Clayton Hotel Manchester Airport
01.2016 - 02.2017
  • Trained staff members on use of POS system.
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Restaurant Waiter

Puccini Restaurant
11.2013 - 01.2016
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.

Stone Fabricator

Self Employed Stone Fabricator
09.2010 - 11.2013
  • Ensured consistently high-quality results with strict adherence to industry standards and client specifications.
  • Maintained up-to-date knowledge of industry trends and advancements in stone fabrication techniques, incorporating new methods where applicable for improved efficiency and quality.
  • Managed inventory control of raw materials and consumables, ensuring adequate stock levels while minimizing unnecessary expenses related to overstocking or shortages.
  • Assisted clients in visualizing final product designs through the creation of detailed drawings or digital renderings.
  • Assessed job information, technical drawings and requirements to deliver carvings meeting depth and dimension specifications.
  • Created stonework designs by following sketches to cut stone into target shapes.
  • Copied drawings on rough clay or plaster models.
  • Maintained and applied knowledge of stone types, internal structure and natural chip patterns to minimize waste.
  • Used personal protective gear to eliminate exposure to harmful dust, fumes and materials.
  • Enhanced stone fabrication efficiency by utilizing advanced cutting and polishing techniques.

Front Desk Receptionist

Diamond Deluxe Hotel
06.2010 - 09.2010
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Developed strong working relationships with team members, fostering a positive work environment.

Ticketing Agent

Aida Travel, Romania
08.2006 - 08.2008
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
  • Resolved customer complaints by offering solutions and escalating issues when necessary.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Ensured timely resolution of any discrepancies found within booking systems, maintaining accurate records for future reference and analysis.
  • Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
  • Facilitated smooth boarding processes by verifying passenger documentation prior to departure timeframes accurately.
  • Utilized reservation software to quickly access traveler information and make necessary adjustments to bookings.
  • Sold, printed, and issued tickets to guests.

Education

Level II Certificate - Wine Studies

Wine And Spirit Education Trust
Manchester
04.2001 -

Diploma - Sommelier

Wine School
Bucuresti, Romania
04.2001 -

Bachelor of Science - Food Science

Ion Ionescu De La Brad University, Iasi
Iasi, Romania
04.2001 -

Skills

Core Competencies:

  • Customer Service Excellence: Proven ability to deliver high-quality service and build lasting relationships with clients
  • Team Collaboration: Strong team player with experience in fast-paced environments, fostering a positive and productive workplace
  • Problem Solving: Creative thinker adept at identifying challenges and implementing effective solutions
  • Attention to Detail: Meticulous in managing tasks and ensuring high standards of quality
  • Adaptability: Quick to learn and adjust to new processes and technologies

Timeline

Telesales Agent

Forward Emphasis International
01.2025 - Current

Store Assistant

Aldi Ireland
07.2022 - 01.2025

Stone Fabricator

WardStone Carndonagh
03.2020 - 07.2022

Delivery Driver

Ocado
08.2018 - 01.2020

Head Waiter/Shift Supervisor

Carluccio's Hale
02.2017 - 10.2018

Head Waiter

Clayton Hotel Manchester Airport
01.2016 - 02.2017

Restaurant Waiter

Puccini Restaurant
11.2013 - 01.2016

Stone Fabricator

Self Employed Stone Fabricator
09.2010 - 11.2013

Front Desk Receptionist

Diamond Deluxe Hotel
06.2010 - 09.2010

Ticketing Agent

Aida Travel, Romania
08.2006 - 08.2008

Level II Certificate - Wine Studies

Wine And Spirit Education Trust
04.2001 -

Diploma - Sommelier

Wine School
04.2001 -

Bachelor of Science - Food Science

Ion Ionescu De La Brad University, Iasi
04.2001 -

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Dan DimbuTelesales Agent