Damien Dowling

During my time in SOS Kilkenny I have;

• Built a relationship and supported adults with intellectual disabilities in a residential setting to live in the community.
• Keyworked on an individual basis in order to improve their lives.
• Organised trips for individuals in Ireland and have also supported people to go to Blackpool, England and also to Lourdes in France.
• Worked in a multidiciplinary team, consulting with doctors, speech and language therapists, families, parents, managers, behaviour support, psychologists, psychiatrists, occupational therapists, social workers and many more in order to provide the best care possible.
• Managed files and paperwork to managerial and HIQA/CORU standards.
• Became an authorised medication administrator.
• Constructed and followed person-centred plans and care plans.

During my time at Infosys I;

• Covered managerial duties in their absence.
• Gained a lot of IT skills.
• Multi-tasked these systems while also speaking to a customer to ensure a smooth-flowing, friendly call while getting the problem solved.
• Served many customers daily. Kept calls professional, personal, friendly and fun while always getting the issues resolved.
• Went outside my duties, solving billing and sales issues along with my own departments duties.
• Handled difficult situations calmly, delivered positive outcomes under pressure.

I completed 400 hours placement here as part of my degree where I;

• Built a relationship with vulnerable individuals and assisted them with daily living activities, enhancing their quality of life.
• Helped to teach invaluable life skills such as cooking, hygiene, job skills, money management etc. to disadvantaged individuals.
• Monitored individuals' progress and updated care plans, reflecting changing needs, preferences, triggers, and progress.
• Liased with other services such as housing services, addiction centres, alcohol/substance misuse services and medical professionals on behalf of residents.
• Managed money - collecting rent, logging money, saving money for residents, storing it safely etc.
• Built a relationship with clients in order to support them.
• Worked as part of a multidisciplinary team.

I worked in SPAR as a retail assistant for four years where I;

• Prepared and cooked food.
• Served customers on both the tills and deli.
• Rotated stock on shelves, reducing stock waste and minimising store losses.
• Practised food hygiene standards.
• Maintained a tidy and safe shopping environment, following health and safety guidelines.
• Ensured the floor, storerooms and freezer rooms were clean.
• Organised stock by date.
• Kept the forecourt running smoothly and performing small maintenance jobs.