Dallas K. Harris
N. Las Vegas
Summary
With a proven track record at Palm Eastern Mortuary, I excel in compassionate communication and funeral planning, ensuring privacy and dignity for families in their times of loss. My creativity and teamwork have streamlined processes and fostered trust, significantly enhancing customer service within the funeral industry.
Overview
8
8
years of professional experience
Work History
Funeral Arranger
Palm Eastern Mortuary (SCI)
02.2020 - Current
- Adhered to strict confidentiality guidelines to maintain privacy for families during their difficult time of loss.
- Conducted follow-up communication with families to express condolences and offer additional assistance post-funeral, fostering lasting relationships built on trust and understanding.
- Conducted pre-need consultations with individuals seeking assistance in proactively planning their own funerals or those of loved ones to alleviate future burdens on surviving family members.
- Streamlined the funeral planning process for grieving families, offering efficient and empathetic guidance.
- Managed on-site event details such as audiovisual equipment setup, floral arrangements placement, and guest seating coordination to create a dignified atmosphere during services.
- Empowered staff through ongoing training initiatives focusing on customer service excellence within the funeral industry context.
Funeral Director's Assistant
Palm Eastern Mortuary (SCI)
02.2018 - 02.2020
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Processed death certificate and other required paperwork.
- Provided administrative support to funeral home staff.
Front Desk Receptionist
Palm Eastern Mortuary (SCI)
10.2017 - 02.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Sales Lead Keyholder
Aeropostale
02.2017 - 09.2017
- Opened inventory boxes and restocked shelves.
- Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
Education
Associate of Arts -
Kansas City Kansas Community College
Kansas City, KS05-2014
Skills
- Compassionate communication
- Creativity and innovation
- Funeral planning
- Cultural sensitivity
- Empathetic
- Teamwork and collaboration
- Time management
- Problem-solving abilities
Timeline
Funeral Arranger
Palm Eastern Mortuary (SCI)
02.2020 - Current
Funeral Director's Assistant
Palm Eastern Mortuary (SCI)
02.2018 - 02.2020
Front Desk Receptionist
Palm Eastern Mortuary (SCI)
10.2017 - 02.2018
Sales Lead Keyholder
Aeropostale
02.2017 - 09.2017
Associate of Arts -
Kansas City Kansas Community College
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