Dailane Oliveira Barbosa

Worked as a barista, waitress, front-of-house staff, and receptionist.

• Gained international customer service experience in fast-paced environments, improving communication and problem-solving skills.
• Developed adaptability and resilience while interacting with diverse clientele.
• Strengthened teamwork and multitasking abilities in high-pressure situations.
• Ordered office supplies when stock levels were low.
• Investigated and analyzed client complaints to identify and resolve issues.

• Handled customer inquiries and resolved post-sales issues, maintaining a high level of client retention.
• Processed orders, managed invoices, and liaised with internal departments for smooth operations.
• Maintained customer databases, and assisted in developing sales reports.
• Collaborated with marketing team to create promotional materials for products and services.
• Listened to customer needs to identify and recommend best products and services.
• Developed and maintained relationships with existing clients to ensure customer satisfaction.

• Managed payment processing and financial planning, ensuring accurate tracking of company expenses and revenues.
• Discussed client financial options to keep customers informed regarding transactions.
• Monitored cash flow trends and projected future cash needs.
• Prepared balance sheet account reconciliations with supporting documentation on a monthly basis.
• Maintained general ledger accounts by reconciling transactions, preparing monthly journal entries and resolving discrepancies.
• Assisted in monthly financial reporting and budgeting to support strategic decision-making.
• Provided post-sales customer support, addressing client inquiries, and ensuring high satisfaction levels.
• Coordinated administrative tasks, improving internal workflow efficiency.